quickbooks can't find company file

QuickBooks is comprehensive software designed to perform efficiently in all conditions. However, some users have complained that they faced a technical issue while trying to open their company files from the ‘No Company Open’ window. They often received the QuickBooks company file not found error message on their screens on such occasions. At times, the error message also appeared as “The company file you selected could not be found.”

Read More: QuickBooks already has a company file open error – How to fix it?

Well, we understand that frequent occurrence of such an error can be quite annoying when we are in the middle of something very important. Have you been troubled by this error of late? Do you know that a few simple solutions to this issue actually exist? If not, go through this blog.

We will provide three easy ways to resolve the QuickBooks missing company file issue once and for all! Just implement the steps mentioned here and bid goodbye to this issue.

Read More: Open and closing an existing company file in QuickBooks Desktop

Simple ways to fix if QuickBooks company file cannot be found or missing issue on your computer

Here are 3 simple ways to locate company file in QuickBooks desktop. You can follow any one of these troubleshooting methods to fix the problem.

Solution 1: Check If Your Network Connectivity is Alright

This is the first troubleshooting step you should take if you face the QuickBooks Can’t Find Company File issue. To check the connectivity, you can ping the server. If a prompt reply is received for each subsequent packet, it means the network connection is stable. On the other hand, if you receive a slow reply or if some of the packets are lost, you would understand that there is an issue with the network connectivity.

You should follow the below-mentioned steps to check if you have a network issue or not.

  • Press Windows + R on your keyboard.
  • The Run menu will appear on your screen.  Type CMD in the box and then  press Enter
  • Again, type ipconfig/all in the box. Then hit Enter or click OK
  • Note the Host Name  or the name of server, for future reference
  • Now, on the command menu, type Ping (Server Name)
  • Press Enter
  • After you ping the server, you will either get a proper reply or notice a loss of packets. Please note the response you receive-
  • If you receive a response for each and every packet, your system has stable network connectivity.
    • If you identify a late, interrupted reply or a packet loss, consult a certified IT professional to resolve the connectivity issue.
  • After the issue is resolved and your network connectivity is stable, try running the QuickBooks Company file again. If the QuickBooks cannot find company file error message still appears, try any of the next troubleshooting steps.

Solution 2: Find out All QuickBooks Company File

In this step, you need to visit the server and search for all kinds of Company files. Here is the procedure to follow-    

  • Click the Windows Start button.
  • In the search box, type the appropriate extension of the file. While searching, please make sure that an Asterisk (*) is placed before the extension.

 The list of possible QuickBooks file extensions is given below.

  • *.QBW – For QuickBooks company file
  • *.QBB – For backup file
  • *.QBA – For Accountants copy file
  • *.QBX- For Accountants transfer file
  • *.QBY- For Accountants change file
  • When the desired file is found, right-click on the file and click Open File Location
  • Next, open the particular file from the correct location in order to remove the hidden QuickBooks company file.

Solution 3: Open a Specific File Type Using the Correct Option

A)   To open a Backup File
  1. Go to the File tab and click Open or Restore Company.  
  2. Select Restore a Backup File.
  3. Click Next
  4. Search for the QuickBooks backup file with .qbb extension.
  5. Choose the particular company file
  6. Click Next.
B) To Open an Accountants Copy Transfer File
  1. Go to the File tab and click Open or Restore Company.  
  2. Select the option  Convert an Accountant’s Copy Transfer File 
  3. Click Next to proceed
  4. Go to the What the Accountant’s Copy Can and Can’t Do window.
  5. Click Next
  6. Select the particular file with .qbx extension
  7. Click Open.
  8.  Now select Save to store the file on your computer
C) To Open the Company File
  1. Go to the File menu and click Open or Restore Company.  
  2. Click Open a Company File 
  3. Click Next
  4. Search for the company file with .qbw extension
  5. Select Open.

Read More: How to Create New Company File in QuickBooks?

Frequently Asked Questions (FAQs)

Question: What are the reasons for getting the “QuickBooks Can’t Find Company File” message on my computer?

There can be several reasons why you get the “QuickBooks Can’t Find Company File” message.Some of the most prominent ones are as follows-

  • If, for some reason, the QuickBooks company file has been moved to another location
  • If  the QuickBooks company file  has been deleted accidentally, either in the local workstation or in the server
  • If the QuickBooks company file is not available in multi-user mode as a result of unstable network connectivity
  • When an user tries to open the QuickBooks company file by using a wrong option

Question: What is a QuickBooks Company File?

QuickBooks company file is a destination where all the financial data related to a company is stored. A company file can be identified with the extension .QBW. It is stored as a single file and is  not branched into multiple files. The user can open, move or copy the company file as and when required. Moreover, the QB company file can be imported among different QuickBooks versions.

Question: QuickBooks cannot find a change file that corresponds to this company file – What’s the reason?

  • Before importing the data, the Accountant Changes restrictions may have been removed from the company file.
  • Your and your accountant’s QuickBooks versions are different, and they are not from the same year.
  • This problem can also be caused by Internet Explorer compatibility. You should double-check that your Internet Explorer is version 11 and that it is compatible with your Windows version.
  • You may have opened the incorrect company file, which contains restrictions and was not exported to your accountant, to whom you are importing the information.
  • It’s possible that the Accountant’s Changes have run out of time.

Question: What to do message says QuickBooks can’t find your company file?

Moving or renaming the file causes this to happen. You can locate it by following these steps:

Method 1: Perform a wildcard search for all company files.

Type one of the following into the search bar. To ensure that the search works correctly, certain types of extensions must include an asterisk (*).

  • (Working Files) *.qbw
  • (Back Up Files) *.qbb
  • (Accountants Copy Files) *.qba
  • (Accountants Transfer Files) *.qbx
  • (Accountants Change Files) *.qby

Keep a note of the file’s location after finding it. After that, proceed to the second method.

Method 2: Opening a company file (.qbw).

  • Select Open or Restore Company from the File menu.
  • Choose Open a Company File, then click Next.
  • Choose the company file.
  • Please select Open.

Please leave a comment below if this works out for you. You can always count on me to help you locate your QuickBooks company file.

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