how to rectify quickbooks error 6190

When it comes to managing business accounting, QuickBooks is easy. When QuickBooks is not, it can often be that the issue lies with the company file. Some of the most common errors we see in QuickBooks are related to the company file, and we are going to discuss just one unusual error with this article: Error 6190. If you encounter the error code 6190, 816 in QuickBooks Desktop, it displays “QuickBooks is Unable to Open this Company File Error Codes: (-6190, -816)“. Follow this article for more specific troubleshooting instructions.

What Did QuickBooks Error 6190 and 816 Happen?

QuickBooks Desktop error 6190 usually appears when users enabled multi-user mode. It occurs due to the errors with the QuickBooks company file on the server in the network. This error interrupts the opening of the company file. You need to check whether the file has been accessed by another user. Let’s check out the various causes of the error message that appears on the Desktop screen.

quickbooks error 6190 816
QuickBooks error -6190, -816

Why is QuickBooks unable to open the company file? It might have been opened by another user. You should ask that user to switch to multi-user mode so that you can both use the company file simultaneously. This file could also be located in a read-only network folder. Error Codes: (-6190, -816).

Some users might have a different error code with the same error message that appears as “QuickBooks error 6190 83.”

This Symptoms Indicates the Presence of a QuickBooks Error Code 6190.

  • The error 6190 is a common error that produces an error message that says, “QuickBooks cannot open this company file.”
  • You might notice that your QuickBooks Desktop is running slowly.
  • If you have a Windows PC and it doesn’t respond when you press a key, follow these steps.
  • Other programs might also stop responding.
  • In some rare instances, the mouse and keyboard run slow.

Following are the Possible Causes for the Occurrence of QuickBooks Error Message 6190 816:

  • QuickBooks error code 6190 is the most common reason for this error.
  • If a company file is not opening, it could be due to some general errors in the QuickBooks program.
  • .ND and .TLG are the program files that QuickBooks Desktop uses for its operations, and if there is corruption in these files, then also you can fall into the same situation.
  • If the workstation is not connected to the server, see if you have saved the company file on the server.
  • If your system can’t temporarily access company files, you will see the connection disabled.
  • When you try to access the company file from an external storage device, your system cannot connect to it.

How to Resolve QuickBooks Error -6190?

Method 1- Fix the file Corruption Using QB file doctor:

Use the QuickBooks File Doctor tool


Here is the list of instructions for downloading and executing the QuickBooks file Doctor utility to fix the error:

  • The initial step is to close the QB Desktop application
  • Next, download the advanced version of the QB tool hub
  • Locate to the download section of your system and then double-click on the file named QuickBooksToolHub.exe
screenshot QuickBooks tool hub
  • Now confirm that you agree to the terms and conditions of the same
  • Next, follow the instructions display on the screen to finish the installation
  • Once completed the installation
  • Next Go to the Desktop screen
  • Now double-click on the icon labeled QB tool hub
  • Run the Tool Hub on the system
  •  Search for the other Company file issues tab
  • Give a click on the button which says Run QuickBooks file doctor.
  • Search and choose your company file
  • Hit the option named Check your file
  • Choose Continue
  • It displays window and then enters the company file admin password
  • Hit Next and then let the QBFD fix the damaged network and the company file

Method 2- Rename.ND &.TLG files in QuickBooks:

Corrupted .ND and .TLG files might be the reason for error message 6123. Walk-through the below steps for renaming the configuration files in QuickBooks that force the QB to generate new ones without error:

  • Initially open the Windows file manager
  • Locate QuickBooks installation Directory
  • Generally, QB Desktop is installed in the below location:
  • C: \ Users\ Public\ Public Documents\Intuit\ QuickBooks\.
  • Search the files with a name identical to the company file however with the .TLG and .ND extension
  • Give a right click on each file
  • Choose Rename tab
  • Now add at the file name ends “.OLD FILE”
  • Open the QuickBooks and then the company file

Method 3- Restart all the Systems Connected in a Network:

Follow the below instructions to assist you in restarting the systems including server and workstations to fix the QB error 6190:

  • Open the server hosting company data file
  • Restart it
  • Now restart the workstation linked in the network
  • Open the server with QuickBooks
  • Next, run it on the other workstations
  • If the error persists then here are the steps to move the company data file to the local storage.

Method 4- Move the Company file of the QuickBooks to the Local Storage:

Follow the steps:

  • The initial step is to open the Server
  • Copy the company file
  • Next, Launch “QuickBooks Desktop”
  • After this, use the local storage to access the company file
  • If still, you face the error then it is a better option to use the diagnostic tool to repair the QuickBooks Desktop


Hopefully, the troubleshooting guide helped you to fix the issue! However, if the error persists or the computer triggers the same error code, then get in touch with the professional team. The experts with knowledge of the QB help you to fix the errors in time.  So, what you are thinking? If you face any difficulty, then instead of rounding across the same error get assistance.

Frequently Asked Questions

  1. What Primary Issues Do I Get for QB Error 6190?

    The window crashes with error message 6190 816
    System freezes up periodically
    The computer crashes the active window

  2. How Would I Check Single-User Mode to Resolve Error 6190 in QuickBooks?

    Restart the system
    Next copy the data file to a different location instead of the source
    Now again paste it to the original location
    Enter the credentials to log in to the QuickBooks

  3. What can be the Other 6000 Series Error Message?

    QB error code -6000
    QB error code -6000 -304
    QB error code -6000 -301
    QB error code -6000 -77
    QB error code -6000 -80

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