quickbooks closes unexpectedly keep shutting down

QuickBooks closes unexpectedly with or without an error because of several reasons. For instance, you may be creating an invoice and the QuickBooks will suddenly stop responding and close automatically. And the program can crash while performing many different tasks.

In this article, you’ll learn steps to resolve QuickBooks closes unexpectedly.

Instances in which QuickBooks Closes Unexpectedly

There can be several instances in which QuickBooks closes unexpectedly, including but not limited to:

  • Working on Invoices, Sales Orders and other transactions
  • Emailing invoice or report
  • Creating simultaneous reports
  • Working in various Centers such as report center

Read More: Solutions for when QuickBooks has stopped working error

QuickBooks Closes Unexpectedly Error Message

You may face one of the following three scenarios:

  • QuickBooks stops responding
  • QuickBooks crashes on start without any error message
  • An error code and message is displayed before QuickBooks crashes

Even though the three scenarios appear different, the cause for them is usually damaged program files, which can be fixed by updating, repairing, or reinstalling the software.

Below, you’ll find the steps for all three.

Update QuickBooks Desktop

You can update the software by following the steps provided below:

  1. From the start menu, right click on QuickBooks icon and select Run as Administrator.
  2. On the No Company Open screen, click on Help.
  3. Select Update QuickBooks Desktop.
  4. In the Options tab, select Mark All.
  5. Click on Save.
  6. In the Update Now tab, select the checkbox against Reset Updates.
  7. Click on Get Updates.

QuickBooks will download the updates and ask for confirmation to install them. Click on Yes, and the updates will be installed. After that, restart your system.

Like other software, QuickBooks may throw errors, most of which can be fixed by simply updating the software. Intuit is very quick at addressing issues, so simply updating can resolve this error.

Read More: What to do When QuickBooks Crashes after Switching Company Files?

Setting Up Automatic Updates

We recommend that you set up automatic updates so that you always have the latest versions of files on your system. To set up automatic updates, follow the steps provided below:

  1. Click on Help from the main menu.
  2. Select Update QuickBooks Desktop.
  3. From the Update Now tab, select Reset Updates to delete all the previous update downloads.
  4. Click on Get Updates.
  5. Wait for the updates to download, and restart QuickBooks.
  6. Accept the request to install the updates.
  7. From the Options tab, select Yes for automatic updates.
  8. Click on Close.

You’ve successfully set up automatic updates. Wherever Intuit provides a new update, QuickBooks will automatically download it in the background and provide a confirmation when the update is ready to be installed.

Read More: QuickBooks not launching when opening company file?

Downloading Updates Manually

You can download and install updates manually. To do so, you can follow the steps provided below:

  1. Open Downloads & Updates page.
  2. Select your country.
  3. Select your product.
  4. Select the version (year) of the product.
  5. Click on search.
  6. Select the Updates you want to download.
  7. Click on Get Updates.
  8. Once the updates are downloaded, launch and install them.
  9. Restart your system.

This method is preferable when you want to update multiple systems connected to a single network or server.

Read More: What to do when QuickBooks hangs while installing abs pdf driver?

Repair QuickBooks

By repairing QuickBooks, you can stop the QuickBooks closes unexpectedly error.

But before you repair or reinstall QuickBooks, you should create a backup of your company file.

To repair program files related to QuickBooks, follow the steps provided below:

  1. Log into an admin account on windows.
  2. Go to the Control Panel from the start menu.
  3. Select Program and Features, and Click on Uninstall a Program.
  4. Right click on QuickBooks and select Repair.
  5. Follow the on-screen instructions until the repair function completes.
  6. Click on Finish and restart your system.

Repairing QuickBooks simply fixes all the files so that the error is automatically resolved. But in rare instances, you may have to reinstall the software by following the steps provided below:

  1. Go to the Control Panel.
  2. Select Program and Features.
  3. Click on Uninstall a Program.
  4. Select QuickBooks and click on Uninstall.
  5. Follow on-screen instructions until the process completes.
  6. Restart your system.
  7. Download the setup of your version of QuickBooks from Intuit’s website.
  8. Launch the setup and follow on-screen instructions.
  9. Enter Product and License numbers for product activation.
  10. Once the installation is complete, click on Finish.

You need the product and license numbers to activate QuickBooks; otherwise you’ll be stuck with the trial version, which expires within a month. You can find these numbers from the package of the installation disc or your Intuit account. In case you purchased the software from a third party reseller, then contact him or her for information regarding the same.


Even though QuickBooks closes unexpectedly errors may seem complex, it is often resolved simply by updating the software. Apart from that, you can repair or reinstall QuickBooks to get rid of this error.

To know more or for help with this error, get in touch with our experts at our LIVE CHAT.

Frequently Asked Questions

Q. Does repairing or reinstalling delete my company file data?

A. No, it doesn’t. Although program files are impacted, your company file is left unaltered from repair and reinstall process. But to be on the safe side, you should create a backup of your company file before repairing or uninstalling QuickBooks.

Q. How long does it take to update the software?

A. Time taken depends largely upon the size of the update file and your internet speed. Once the update is downloaded, it takes only a few minutes to install them.

Q. What should I do if QuickBooks still closes unexpectedly?

A. You can reach out to our experts who can diagnose the error and resolve it within minimum turnaround time.

Q. Without showing any error my QuickBooks disappear while working in report center – what to do?

A. These could be caused by problems with your computer, or the way QuickBooks interacts with your system. Always upgrade QuickBooks Desktop to the most recent version as soon as it becomes available to guarantee you have all the latest features.

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