quickbooks keeps crashing freezing

The QuickBooks keeps crashing if there is an issue with the installation or company file. This error when triggers interrupt the smooth working of the system or ABS PDF driver window installation.

Many factors are responsible for the happening of QuickBooks desktop freeze-up error. Some of them are lengthy company names, out-of-date operating systems, missing files, corrupted preference files, or corrupted files that disallow you to open the Window.

The below article will help you in providing the light to tackle the frustrating situation QuickBooks keeps crashing error. 

What are the causes of QuickBooks crashing error message?

  • Damaged Qbwuser.ini file
  • Corrupted hard drive of the system or suddenly creates the system inaccessible
  • Damaged program file
  • Corrupted directory file
  • If the company file name is very lengthy or may contain special characters
  • Windows operating system is corrupted
  • QuickBooks Bex issue
  • Missing components of MS office
  • Trojan or virus create the error in the system
  • Accidentally deleted the corrupted QuickBooks related files
  • The firewall or antivirus program prevent the QB communication process

What are the ways to recognize when QuickBooks closes suddenly?

Identifying the problem helps in quick troubleshooting. Several symptoms to determine when QuickBooks crashes unexpectedly are mentioned below:

  • The computer operating system freezes suddenly
  • Unexpectedly QuickBooks application crashes while working on it
  • The error message is repeatedly encountered on the screen
  • The issue while sending the paychecks
  • QuickBooks does not operate smoothly

What are the methods to resolve the QuickBooks desktop freezing up the issue?

There are multiple methods to rectify the freezing up errors some of them are below:

Solution 1- Use QuickBooks clean installation tool:

  • Initially, you can download the QB tool hub
  • Now save the file on the system where you can easily discover it
  • Find the QuickBooks ToolHub.exe file and double-click on it
  • It will run the application on the computer
  • Now follow the instructions on the screen to install the tool
  • Once installed the tool hub on the system now double-click on the icon named QuickBooks tool hub
  • Locate Installation issues option
  •  Select Clean Install tool
  • Now save it on the favorite location
  • Find QBcleaninstallutility.exe file
  • Give a click on the prompt displaying “I accept on the license agreement”
  • Next, select the QB version
  • Hit Continue tab
  • At last click on the option named OK
  • Once you view the software is prepared for a clean install
  • Now install using the default directory

Read More: How to unfreeze QuickBooks after installation?

Solution 2: Change the DDF and DAF files:

  • First of all close, all the company files on the computer
  • You have to discover the company directory
  • Now give the new name DAT to OldUserPref.DAT
  • Next, delete the file with the DDF extension
  • While opening the company file hit on confirm button to save the same payment using the same directory
  • Hit Print button

Solution 3- Run QuickBooks install diagnostic utility:

  • You must download the QuickBooks install diagnostic tool
  • Next, save the file on the computer when asked
  • Now close all the active programs
  • Click Run QB install diagnostic utility
  • Wait till the procedure completes
  • Reboot the computer
  • Make sure all the programs are updated properly

Solution 4- Disable Tablet PC input services:

  • Open the Run window
  • Enter MSC
  • Hit OK button
  • Now find the touch keyboard & handwriting panel service
  • Click option labeled stop the service
  • Locate the tabled input service and double click on it
  • Hit Properties tab
  • Click disables the start-up type
  • Hit OK
  • Now end the procedure
  • Shutdown the menu named services
  • Click reopens QuickBooks

Method 5- Shut down the QBW32.exe:

  • Locate the Windows taskbar and right-click on it
  • Choose start task manager
  • Hit Processes option
  • Select image name
  • Now choose all applications with extension .qb
  • Hit End Process

Method 6- Delete the Browser cache & temporary internet files:

If you clear the internet explorer cache files and try to fix the issue. These cache files might slow down the system. Delete the temp internet files with the below steps:

  • Open the browser
  • Press the delete key from the keyboard
  • Choose All Time/Everything for selecting a time range
  • Ensure that you have selected Cache / Cached image & files
  • Hit button named Clear data

Method 7- Uninstall QuickBooks Desktop application:

If every method failed to fix the issue then uninstall the system with the below instructions:

  • Open the Run window
  • Enter Control Panel
  • Click OK tab
  • Choose option named Programs and features
  • Select Uninstall a program tab
  • Click on the QuickBooks button from the program list
  • Select Uninstall/Change
  • Follow the instructions on the screen

Read More: QuickBooks Crashes on Startup Shows Stopped Working Message


Hopefully, the above write-up ends your task of searching for the methods to rectify the QuickBooks sudden crash. In case the problem persists then it is recommended to take the helping hand. It will save time and effort. For connecting the expert’s team, there are different methods available like a live chat, phone number, or email. Use the appropriate one and reach the professional for better advice.


How would I use disk cleanup to fix the QuickBooks keep crashing error message?

It helps to clear out the temporary files. Here are the steps:

  • Hit Start
  • Enter Disk Cleanup
  • It will display in the search results
  • Ensure that you select drive “C:”
  • Hit OK button
  • Now place a mark on the Temporary files
  • Verify the file types
  • Click OK tab

What are the impact of QuickBooks Keeps Crashing error?

  • QuickBooks failed to work
  • Unrecoverable errors (random codes)
  • The windows might disappear without giving an error.

When did I face the QuickBooks keeps crashing issue?

  • If trying to mail a large-sized report
  • Working with a report center or different centers
  • While working on sales orders or invoices
  • Large workloads or multiple reports are opened on the QuickBooks

How can I fix the QuickBooks crashes issue with rebuilt data tool?

This tool helps resolve the company file data errors automatically. Here is the list of steps:

  • Firstly, click on the file option
  • Hit Utility button
  • Select the tab named “rebuild”
  • Discover the QuickBooks information page
  • Click Ok tab
  • Next, follow the on-screen prompts to save the backup file
  • Wait till the file fixes the issue
  • In case you can move the mouse that specifies its functioning
  • Hit OK button
  • You require opening the file option
  • Locate the tab named utilities
  • Choose the verify data tab
  • At last wait, the tool verifies the data issues
  • If the tool detects an error, then click the Rebuild now option

Top 20 Questions & Solutions Related to QuickBooks Crashes

1) I’m running QB Desktop 2020, my QuickBooks crashes when opening company file

If your QuickBooks crashes when opening company file, you need to create a backup file (i.e. QBB) and open it locally.

2) Constant freezing & QuickBooks mac crashes when opening

To fix QuickBooks mac crashes when opening can be solved once you run & verify rebuild tool.

3) Performance is down; QuickBooks desktop keeps crashing when I try to backup

It is possible that your old QuickBooks file is corrupted, so you will need to go to your previous QuickBooks version and run the rebuild data check to fix the issue

4) I unable to fix, what’s the solution when QuickBooks crashes when opening qbmapi64 out of memory?

An older version of Microsoft Office is responsible for this error. Update your version of Microsoft Office to resolve qbmapi64 out of memory.

5) I feel its absolute garbage software. QuickBooks keeps crashing when launches files

Open the QBB file on your local machine to isolate the issue. Your data file may have been damaged if the issue persists.

6) 2021 Premier version QuickBooks premier keeps crashing when I file payroll forms

This is the QB desktop setup issue that can be resolved easily by opening QuickBooksToolHub.exe & choosing Program Problems in the QuickBooks Tool Hub. Once this is done, click the Quick Fix button. Run QuickBooks Desktop and examine your data file. 

7) I am an administrator, still QuickBooks crashes when opening merchant service center

8) Just upgraded to 2022 & now QuickBooks desktop keeps crashing when trying to import chart of accounts

9) I reinstalled but QuickBooks keeps crashing when I change invoices

10) QuickBooks 2022 keeps crashing when I try to save as pdf

11) We are running 2022 in a Windows Server 2012, & QuickBooks premier keeps crashing when trying to open it windows 10

12) QuickBooks 2022 update crashes when opening company file

13) It simply stopped working & QuickBooks pro keeps crashing when attaching file

14) I am rolling back Windows 10 updates to several days ago & now QuickBooks crashes immediately when opening multiuser file

15) What is going on, QuickBooks enterprise keeps crashing when I try to create an invoice

16) How we can fix, QuickBooks keeps crashing when I attach a document

17) QuickBooks keeps crashing when making general journal entry

18) My MacBook pro QuickBooks crashes when opening program

19) It’s very frustrating QuickBooks keeps crashing & frizzing windows 10

20) QuickBooks keeps crashing when emailing invoices, I can’t enter anything in my register.

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