QuickBooks not seeing mapped drives error generally occurs because the drives aren’t mapped properly, the network isn’t working, or the company file itself is damaged. We can use a variety of free utilities that can scan the system and the program files related to the accounting software to troubleshoot the issue. Once we’ve identified the problem that is leading to the error, then we can easily move on to resolving the error. We’ve precisely discussed the three solutions that are available for this error. So you can follow them one by one, except for the second one which is only meant for users who’ve hosted their company file on a separate server.
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If you’re like many small business owners, you rely on QuickBooks to manage your finances and accounting. But what if QuickBooks doesn’t see your mapped drives? In this article, we’ll provide tips on how to troubleshoot and resolve this issue.
Why Does QuickBooks Not ABle To See Mapped Drives?
Reasons for QuickBooks Not Seeing Mapped Drives are The drive is not properly configured in QuickBooks, The drive is not mounted correctly, The drive is missing from the computer, The map file is corrupt, The mapping process has been interrupted (for example, because of a power failure), The company file is damaged, Program files are damaged
Error: QuickBooks Not Seeing Mapped Drives
What Is QuickBooks Not Seeing Mapped Drives Error?
QuickBooks not seeing mapped drives error occurs when reasons include incorrectly mapped drive, damaged company file, damaged program files, or network issues. This error prevents QuickBooks from accessing the company file, so the user cannot work on their accounting data without resolving the issue first.
How To Troubleshoot QuickBooks Not Seeing Mapped Drives Error?
As QuickBooks desktop has multiple file types, getting the right one is essential for launching the company file without any error. Let’s start with tracing the problem.
To find out the underlying cause for the Mapped Drives error, follow these steps:
- Go to the Start menu.
- Type in File Explorer.
- Click on the File Explorer option.
- In the search bar on the top right corner, type in QuickBooks.exe.
- While pressing down on the CTRL key, double click on the QuickBooks.exe file without letting go of the CTRL key.
- Keep the CTRL key pressed until QuickBooks opens.
These steps were performed to open the No company file window that enables you to open a sample file and test if the issue is actually with your company file or with the software in general.
Solutions For QuickBooks Not Seeing Mapped Drives Error
Depending on how the troubleshooting went, you must know the underlying cause: the program files or the company file. If the sample file worked perfectly, then the problem must be with the program files, and vice-versa.
Let’s look at some of the solutions for this error.
Step 1: Use Quickbooks Utilities
Use Quickbooks Utilities
Intuit has released several utilities over the years to help users make the most of their accounting software while resolving errors easily. QuickBooks Tool Hub is one such utility that comes with a set of multiple tools to troubleshoot problems in QuickBooks.
Here are the steps to use the QuickBooks Tool Hub to fix the mapped drives error:
- Download and install the QuickBooks Toll Hub from Intuit’s website.
- Launch the program from either the start menu or the desktop icon created after the installation.
- Choose the Program Problems tab.
- Click on Quick Fix my Program.
- Launch the QuickBooks Tool Hub once again.
- This time, go to the Installation issues tab.
- Click on QuickBooks Install Diagnostic Tool.
- Wait for the tool to scan your computer and program files, then restart your system.
- Launch QuickBooks and open a company file.
The two tools that we used from this utility scanned the program files for errors and the system for missing dependencies. Your system will also be scanned for minimum required resources for running the accounting software. Once the troubleshooting process ends, you can use these tools to fix the error and help QuickBooks view the mapped drives.
Step 2: Toggle Hosting On Workstations
Toggle Hosting On Workstations
Note: This solution is applicable only for users who’ve hosted the company file on a separate server and/or enabled multi-user mode. If that’s not the case, then you can move straight to the third solution.
Here are the steps that you need to follow in order for QuickBooks to see mapped drives by toggling workstations:
- Launch QuickBooks on the workstation.
- Go to the File menu.
- From the Utilities options, click on Stop Hosting Multi-User Access.
- Repeat the same steps on the other workstations.
Now go to the server computer that hosts the company file and follow these steps:
- Launch QuickBooks on the server computer.
- Click on File, then Utilities.
- Hover on the option Host Multi-User Access.
- Click on Stop Hosting Multi-User Access.
- Go back and Choose Host Multi-User Mode.
You’ve successfully toggled hosting on both the workstations and the server. So you can try to once again access QuickBooks and see QuickBooks is not seeing mapped drives.
Step 3: Change Location Of The Company File
Change Location Of The Company File
Location of your company file can sometimes cause problems. One easy way to fix this problem is to move the company file to a new location and then map the drive properly so that QuickBooks can easily identify the folder containing the accounting data.
Here are the steps for the same:
- Launch File Explorer from the Start menu.
- In the search box, type the name of your company file.
- Right click on the Company File.
- Choose Copy, go to a different drive.
- Right click and choose paste.
- Rename by file after you right-click on it.
- Launch QuickBooks, go to File, then Open or Restore Company.
- Choose a copy of the company file.
- Click on Open.
If the location of the company file was the issue, then you can map the drive properly so that QuickBooks can access the folder that contains the company file.
When QuickBooks does not see mapped drives, you need to scan for program file and company file errors. Then you can toggle hosting to see if the programs are working and syncing properly. In the end, you have to change the location of the company file to ensure that QuickBooks has access to the folder containing that file.
Frequently Asked Questions
How Can I Clean Install The Software To Resolve QuickBooks Not Seeing Mapped Drives Error?
A clean install is only possible when you remove every program file related to the QuickBooks desktop in your system. You need to use a free utility available for QuickBooks. This utility clears all of the program files related to the accounting software from your system. So now you can easily install a fresh copy of the software without any interference from any previous installations.
Are There Any Specific Steps Available To Correctly Map The Drives For QuickBooks?
If you’re experiencing problems with QuickBooks not recognizing your drives, the first step is to make sure that the drives are properly mapped in Windows. To do this, open the Control Panel, click System and Security, and then click Administrative Tools. In the System Properties dialog box, under Computer name (or DNS name), click View network connections. In the Connections list, double-click Local Area Connection or Ethernet connection and then click Properties. If the drive is correctly mapped, it will appear in the Network Connections list. If it’s not mapped correctly, you’ll need to map it using the instructions provided in the sidebar “How to Map a Drive in Windows.”
What Should I Do If QuickBooks Detects The Mapped Drive Despite The Incorrect Location?
If the drive is correctly mapped but still isn’t detected by QuickBooks, there may be an issue with the driver or software installed on your computer. To troubleshoot this issue, first try uninstalling any relevant drivers and software from your computer.