Query: What to do when they try to email invoices, QuickBooks crashes when sending email and AOL says its not responding and then restarts?

It is common for QuickBooks users to experience issues while sending invoices and statements to their customers. QuickBooks sends email notifications through a specific service like Outlook or Yahoo. The error message QuickBooks is unable to send your emails can be caused by many things, but QuickBooks has curated a complete set of instructions that you can follow to identify the causes and troubleshoot the issue in no time. Follow the complete article for detailed instructions on troubleshooting QuickBooks unable to send invoices.

Reasons for Getting an Unable to Send Invoice Error

Here are some reasons for why invoices might not be sent when you open QuickBooks.

  • You may have set the email preference incorrectly.
  • Damaged QuickBooks installation is another reason behind email won’t send invoices error.
  • The Domain Admin might have been blocked.
  • You can’t send invoices through email to your customers for security reasons.
  • An administrator logged into QuickBooks
  • One reason you might not be able to send invoices in QuickBooks would be that your antivirus software may accidently block the connection.
  • Delete the damaged EntitlementDataStore.ecml file. 

Read This: How to Solve QuickBooks Gmail is Not Working

Solutions To Fix Unable To Send Invoices In QuickBooks Desktop Issue

Here are some of the troubleshooting methods that might help you fix the unable to send invoices in QuickBooks error. Before proceeding with the steps, check your email settings. For instance, open your email service and review how it connects. It might display features that are blocking it from connecting.

Solution 1: Change Email Preferences in QuickBooks

  1. From the menu bar at the top, click on “Edit”
  2. Select “Preferences.”
  3. To adjust your preferences, click the “My Preferences” at the top.
  4. Now you need to click “Edit.”
  5. Then select “Default.”
  6. Make sure your email provider server name matches “Server
  7. Name” field in the application.
  8. Change server name (smtp.mail.outlook.com) for outlook to (intuit.smtp.mail.outlook.com).
  9. Make sure that the “Use Enhanced Security” option is selected and set.

If you are having problems logging into your webmail account, make sure the password you are using is correct.

Now that the error has been fixed, you can run a test.

  • Under the “File” menu, select “Close Company.”
  • Click “Open a Sample File” in the “No Company Open” window.
  • Open a company file with the sample company on it and you can do more.
  • Setup email service provider settings in QuickBooks desktop and reset the email once again.

Solution 2: Update Your QuickBooks Desktop Application

QuickBooks can fix emailing concerns, add features and enhancements, and update compliance information periodically. Make sure you have a recent desktop release to use with secure webmail like AOL.

  • Go to the Help menu and click on Update QuickBooks Desktop.
  • On the Options tab, click Mark All, then Save.
  • Now, go to the Update tab and mark the Reset box, then select Get Updates.

Solution 3: Make Sure QuickBooks isn’t Running as an Administrator.

To fix this, you should ensure that QuickBooks isn’t running as an administrator. Here’s how:

  • Choose “Properties” from the “QuickBooks” icon.
  • Now, go to the Compatibility Tab.
  • Select the “Run this program as Administrator” option. If it’s grayed out, then first select the “Show Settings for All Users”.
  • Click OK.
  • At last, close and restart the program.

Solution 4: Set up the email server information on your Comcast account.

When you can’t send invoices to your clients, sometimes setting up the server information for your email accounts may help fix the problem. Here are some steps that can help:

  • Go to the Preferences menu and select Send Forms.
  • Now, click the My Preferences tab.
  • Send email from your web mail service with the section.
  • Click on Add and enter your Email ID.
  • Then, select Others as your Email Provider.
  • Enter smtp.comcast.net as the Server Name and 587 as the Port.
  • Lastly, click OK.

Solution 5: Check Your System’s Antivirus Settings

There are a few antivirus settings that may prevent the connection. Make sure you allow port exceptions and add these names to the list so they can run freely:

  • QBW32.exe – C:\Program Files\Intuit\QuickBooks [year]\QBW32.exe
  • QBDBMGRN.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgrN.exe
  • QBDBMGR.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgr.exe

Solution 6: Send a Test Mail in MS Word and Repair your MAPI32.dll

  • First, Restart your system and Open Microsoft Word.
  • Now, Create a new document.
  • Go to File menu > send
  • At last, click on Email as PDF Attachment.

If you cannot send an email from Microsoft Word, contact Microsoft Help and Support.

Note: When your email won’t send in QuickBooks, follow these steps to fix MAPI32.dll.

  • Initially close all active programs
  • Click Start menu
  • Enter File Explorer into the field and then open the File Explorer window
  • Fill into C:\Windows\System32 into the box
  • Search and then open Fixmapi.exe
  • Next, follow the instructions on the screen
  • Once the repair completes then restart the system

Hopefully, this troubleshooting will fix the issue and you will be able to send invoices to your customers again. However, don’t worry if this doesn’t help you resolve the QuickBooks error.

Query: User is not able to send invoice out of QuickBooks through their email account. When they tried to process invoice through their email account an error message was displayed stating – “Delivery Error – Please update company email in settings Last Attempt: Sent by email at Feb 10, 6:20 pm US Mountain Standard Time”. The user has further updated their email id after receiving the error in the section for customer settings and again tried to send the invoice. However, the issue still persists and displays the same message again and again.

Frequently Asked Questions

  1. How do I enable email to send in QuickBooks?

    From any open transaction or report in QuickBooks, select Email. It’s easy to send your transactions or reports. You can log in with your Intuit credentials or not. You can also add a message and attach a file.

  2. How do I send an invoice from QuickBooks to Outlook?

    From the QuickBooks click on Edit and select Preferences, then select Send Forms. Click on Outlook to set it up, then OK.

  3. How do I send an invoice from QuickBooks as a PDF?

    Here are the steps to complete the process.
    1.Find settings by clicking on the Gear icon at the top-right corner and choose Accounts and Settings.
    2. From the Sales tab, tick the Online delivery to edit.
    3. Select on the Show full details in email radio button. Make sure to put a check-mark on the 4. PDF Attached box.
    5. Tap on Save.
    6. Hit Done.

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