quickbooks update error 15215 server not responding

User Query: QuickBooks update not working getting QuickBooks error 15215 server not responding, I have the admin rights. Message says – you do not have the required permissions.

QuickBooks error #15215 typically occurs if a file is wrongly read on a Windows desktop or QuickBooks maintenance release. But normally caused by a conflict with another application in the background when you attempt to download and install payroll updates. An application may require a lot of bandwidth, preventing QuickBooks Desktop Payroll from establishing a connection with the web server (server not responding issue).

While downloading the payroll updates, you might see the following error message.

Error 15215: Unable to verify digital signature.

There are many causes to the QuickBooks error code 15215, but it often has something to do with your computer’s software and may be caused by a virus or some other type of trouble. You should contact QuickBooks support on their website if you experience this error.

Symptoms of QuickBooks Error Code 15215

To repair QuickBooks Update error 15215 server not responding problem, you can follow the steps below:

  • When the error code 15215 occurs – it crashes all the active programs & applications
  • System malfunctions when running different programs at the same time.
  • Error 15215: Unable to verify digital signature” message is displays
  • Slow or sluggish performance of the windows
  • System responds leisurely on the mouse & keyboard input
  • Computer ‘freezes’ after fix time span
  • Disable all of the applications and restart your system.
  • Right-click on the Desktop QuickBooks logo.
  • Choose Run as the Administrator feature.

After completion, you can now upgrade QuickBooks to the new release (2021) or set up QuickBooks to install updates automatically.

User Query: My desktop is popping up with QuickBooks error 15215. It says unable to verify digital signature. What does this mean. I unable to make my payrolls.

Such error usually occurs by a conflict with another program running in the background when you try to download a payroll update.
quickbooks error 15215
QuickBooks Error 15215: Unable to verify digital signature.
  • The software could be a program that requests a ton of transmission capacity, keeping QuickBooks Desktop Payroll from making an connection with the server.
  • It might be due to firewall or firewall setting which might be hindering QuickBooks Desktop Payroll from connection with the update server.

QuickBooks Update Error 15215 is one of the errors that is commonly reported by the customers. Here are the reasons why and when this update error crops up and Server stops responding.

QuickBooks Error 15215 (An Update Issue)

QuickBooks Update Error Code 15215 is encountered by the users while updating payroll and maintenance releases. The error ends up with restricting access to the user and the server suddenly stops responding. When you face this error you will get an error message –“Unable to verify digital signature”.

Possible Reasons Behind QuickBooks Update Error Code 15215

The major reasons identified behind this QuickBooks maintenance release error 15215 are as follows:

  • When a different program is running behind the background while you are downloading the payroll updates
  • Improper configuration of Microsoft Internet Explorer
  • Improper QuickBooks installation.
  • If the QuickBooks payroll file(s) or Windows system get corrupted due to Malware or virus or any other infection.
  • In case, the QuickBooks file(s) deleted due to deleterious activities in the system or mistakenly.

Read This: QuickBooks Payroll Update Error 15106 – Know How to Fix It

The configuration error on Internet Explorer is caused due to the Error code 15215. The familiar reasons behind the error is the running of some other applications behind while downloading the payroll and maintenance updates.

Steps to Fix the QuickBooks Upadate Error Code 15215

Intuit has recommended steps to deal with this update and maintenance error. If you fail to understand the steps or have doubt in executing, you can immediately contact our QuickBooks team. The experienced QuickBooks expert support team promptly accords you the solution that helps to resume work flawlessly.

Solution 1: Reboot the System

Another way to fix the error is to restart the computer. This can sometimes fix the issue because it fixes errors that occur on the internet, network, or printing.


In order to fix an issue with your computer, you may need to stop background apps. If that doesn’t work, jump to the next solution.

Solution 2: Login as an system administrator

  • Find out how to close QuickBooks.
  • Right-click on your QB Desktop icon and select Run as administrator.
  • Now, click on Yes upon receiving the message – “Do you want to allow this program to make changes to your computer?

Solution 3: Verify Use TLS 1.0 is checked, and Use TLS 1.1 and Use TLS 1.2 are unchecked in the Internet Options window of Internet Explorer

  • Shut-down the ‘QuickBooks’ application.
  • Access/open the “Internet Explorer” browser.
  • Now Go to the “Tools” icon => “Internet Option” tab.
  • Hit onto the “Advanced” tab.
  • In the “Advanced Settings” tab, search for the option ‘Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2’.  (Note: You may not find these options in your Internet Explorer version)
  • Later, check if the Use TLS 1.0 is marked.
  • Confirm that the Use TLS 1.1 & Use TLS 1.2 are not checked.
  • Hit onto the “OK” icon to close the windows.
  • Shut-down the Internet Explorer.
  • Reboot the system once you restarted or reopen the QuickBooks.
  • Finally, try to download the QuickBooks update again.

Solution 4: Restart MS Windows in Selective Startup

  • At first, Close your QuickBooks Desktop.
  • In the system, open run Windows
    • For Windows XP: You need to click on Start tab and Run icon
    • For Windows 7 and vista: You are supposed to click on Start tab and all program tab. Also click on Accessories tab and Run tab
    • Further, for Windows 8 and 10, you need to press Windows + R keys
  • Open Run window (Windows+R keys) and type msconfig and hit OK button.
  • Allow the configuration window to open.
  • Choose Selective Startup and leave the box before Load Startup items unchecked.
  • Hit a click on Save and then OK button.
  • Now Restart your computer.
  • When the restart is complete, click on the QB Desktop icon to download a current tax table.
  • Open Run Window and type MSCONFIG in your computer’s search bar to access System Configuration Utility.
  • Check the Normal Startup box and tap on OK button.
  • Exit the program and restart your computer for changes to take effect.

Windows allows you to control which applications can run when the system boots. In some cases, it’s necessary to remove the program fully before beginning your repairs.

If you were able to download the update, one of the programs in the startup items is conflicting with downloading the QuickBooks desktop payroll update.

Solution 5: Ensure that the firewall isn’t blocking QuickBooks

The firewall in your system might block access to the QuickBooks software. Here’s how to fix it by configuring the firewall.

  • Start with clicking the Control Panel from the start menu.
  • Click on system security, followed by Windows Firewall.
  • Select the size of icons that go with each tab and then select Windows Firewall.
  • Change settings in the advanced settings to enable Inbound rules.
  • Right click the Inbound rules, and along with that hit New rule option.
  • Select “port” from the Rule type section.
  • From the first set of radio buttons, click on a specific local port.
  • Make sure to separate by a comma and then click the next button once you’re done.
  • Check the box next to Allow the connection and click on Next.
  • Choose the network type if this rule is to be applied.
  • Don’t forget to keep the options checked before clicking Next, especially when you switch from one network connection to another.
  • Make sure that the same steps are done for both Inbound and Outbound rules.

Read This: QuickBooks Error 15103

Solution 6: Install Updates Manually

In the event that none of the above methods work, you can update your computer manually.

  • Open the QuickBooks Updates option.
  • Make sure you are selecting the correct product.
  • Click on the Change tab and then select the QuickBooks product.
  • Go to the File menu, select Update. Choose Put file in specific location.
  • After you are done with the above step, make sure to select the Save option.
  • Locate the file downloaded in the above step.
  • Close all the programs and restart Windows.
  • Open QuickBooks to find out if the latest update is downloaded or not.

User Query: I was trying to download updated payroll & stuck with QuickBooks maintenance release error 15215, its a headache for me. How can I fix it quickly.

To fix QuickBooks maintenance release error 15215, all you need to have good internet settings by configuring your LAN setting in the Internet Explorer and select ‘Automatically Detect Settings’. In addition, remember to install a digital signature certificate.

These steps help you resolve the update problems that you encounter while downloading the software. In case the problem persists you can approach the QuickBooks helpdesk team without delay.

Other QuickBooks Payroll Update Errors:

  • QuickBooks Error ps036
  • QuickBooks has detected that your payroll updates are not complete
  • QuickBooks Error ps077
  • QuickBooks Error ps032
  • You must download and install the latest payroll update before you can process payroll forms
  • QuickBooks Error ps038

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