QuickBooks is a good option to use as one accounting solution for your business. You never want to face any issue with you or your account in the tool but sometimes users face QuickBooks error 15215. It is one of the common problems that occur in QuickBooks and it occurs when the user wants to perform the payroll update and maintenance release in QuickBooks.

This problem can occur in your QuickBooks when the access to the server is restricted or not responding. It is very important to update the server of QuickBooks regularly but you do not want to face such errors in your accounting tool during maintenance and release.

About QuickBooks Update Server Not Responding Error 15215

Error Code:Error 15215Developer:Intuit Inc.
Error Description:Error 15215 is normally triggered by a conflict with another application running in the background when you attempt to download and install a payroll update.Software:QuickBooks
Cause:Internet connection loss or slow internet connection, The user might face this issue due to the imperfect setup or download Corrupt QuickBooks Software.Applies to:Windows XP, Vista, 7, 8
Symptoms:When this server issue your computer starts freezing frequently for few seconds, The message will display on the desktop as Unable to verify the digital signature.Possible Solution:Run your QuickBooks Desktop as an admin, Using TLS 1.0 is checked or TLS 1.1 and TLS 1.2 both are unchecked.

Primary Symptoms Of The QuickBooks Update Server Not Responding Error?

The QuickBooks update server not responding issue is also called QuickBooks update error code 15215. Determine the symptoms and signs of the error assist the users in discovering the error and also help them to rectify it easily.

So let’s explore some of the major indications for the server not responding error:

  • When this server issue your computer starts freezing frequently for few seconds
  • Your current applications crash or repeatedly freeze the execution of the entire software
  • The system will respond very slow as a comparison to before and also delay the keyboard or mouse response
  • The message will display on the desktop as Unable to verify the digital signature
  • In case you unable to resolve the issue, it might frequently damage or corrupt the system when trying to execute the software

Read This: QuickBooks Has Stopped Working Error & Not Responding

Causes Of QuickBooks Update Server Not Responding

If you are also facing this error 15215 in your QuickBooks, there can be various causes for this problem. This error in your QuickBooks can be caused by any other program that is running in the background when you want to download any payroll update in QuickBooks.

It can also be caused by incorrect configuration of your Internet explorer on computer. They can be some more causes of this problem but these are the main causes when you face the error of the update server not responding in your accounting tool.

QuickBooks Update Server Not Responding Error may be caused due to below-written reasons.

  • The user might face this issue due to the imperfect setup or  download  Corrupt QuickBooks Software.    
  • Software crashes again and again, because the name of the company  is too long.
  • Firewall or firewall setting which may be blocking QuickBooks Desktop Payroll  software from connectivity to the update server.
  • Malware or  virus infected your QuickBooks Payroll Files or MS Windows System Files.
  • This error also  occurs when QuickBooks Payroll Related Files delete mistakenly.
  • Another application or software running in the background, which is interrupted QuickBooks
  • Internet connection loss or slow internet connection

How To Fix QuickBooks Update Server Not Responding

When a user gets QuickBooks Update Server not Responding error while updating QuickBooks then here we will give the best solution that helps to fix it. They are

  • Run your QuickBooks Desktop as an admin
  • Manually Installing Updates
  • Restart The Windows
  • Using TLS 1.0 is checked or TLS 1.1 and TLS 1.2 both are unchecked
  • Run Quickfix my Program through QuickBooks Tools Hub
  • Reset The Quickbooks Updates
  • Give A New Name to The QBWUSER.ini File
  • Verify Your Internet Connection is Stable

If you want to solve this error of the QuickBooks update server not responding, you need to close your accounting tool, and then you need to run MSconfig in your system. It will open a system configuration utility program where you will choose the selective startup and will clear load startup items in it.

Then you will need to check if TLS 1.0 is checked and others or unchecked in your Internet Explorer. Then you will need to restart your computer and need to download the latest tax table in your QuickBooks. It will help you to fix the error 15215 in your QuickBooks tool.

1. Method One: Run Your QuickBooks Desktop As An Admin

To resolve this issue, run your QuickBooks Desktop as an admin with these following steps:

  • The first thing you have to do close all programs and shut down the QuickBooks
  • Then go to the desktop window and hit your click on the “Desktop” icon
  • After that, choose “Run as administrator” option
  • If this message “Do you want to allow this program to make changes to your computer” will pop-up on your screen then click on “YES”
  • After that, check whether the issue is resolved or not

2. Method Two: Manually Installing Updates

Manually install updates with the below steps:

  • First of all, you have to view the most recent version of QuickBooks
  • After that, make sure about which product you have chosen
  • Then, click on the “Change option” and hit next click on the “QuickBooks Product”
  • Proceed forward and click on the “Update option” and select the location where you want to save the file
  • Once you are done with download processing, hit double-click on the “Install the Update option” and wait until the installation process is not completed.
  • Then, restart your window with new configurations
  • After that, you have to open “QuickBooks” to view updating the latest version and press on the “F2” key.

Also Read: QuickBooks Database Server Stopped Working

3. Method Three: Restart The Windows

You have to restart the windows in the selective startup

  • The first thing you have to do to close your QuickBooks Desktop
  • Then, select the “Run” option and view the window version
    • For Windows XP: Start > Run
    • For Windows 7 and Vista: Click on “Start”>> “All Programs”>>” Accessories”>>” Run”
    • For window 8 and 10: Press the letter “R” on your keyboard
  • Then, go to towards to the “Run Field” and then enter “misconfig.” and click on OK
  • After that, system configuration utility options will pop-up on your screen
  • Click on the “Selective Startup” and erase all load startup items checkbox
  • To save all new changes, click on the “Save” button
  • Then restart your system and download the latest version of “Tax Table”
  • Follow on-screen instruction and you successfully download the update
  • Select the “Normal startup checkbox” and then click on OK
  • Again, restart your system and check whether the issue is resolved or not

4. Method Four: Using TLS 1.0 Is Checked Or TLS 1.1 And TLS 1.2 Both Are Unchecked

Verify Use TLS 1.0 is checked, and use TLS 1.1 and use TLS 1.2 are unchecked in the internet options window of internet explorer with the below steps:

  • In this step firstly closed the QuickBooks Desktop.
  • After that open internet Explorer.
  • Check on Tools then internet options.
  • Then select the Advanced tab.
  • In the setting option, there are three options – use TLS .0 ,use TLS 1.1 and TLS 1.2.
  • After that check use TLS 1.0 is checked or not if not, then check it.
  • Confirming that TLS 1.1and TLS 1.2 is not checked.
  • Press the OK button to close the window.
  • After that close internet explorer and reboot your system.
  • Open your QuickBooks desktop.
  • Then try downloading the update again and check the issue resolved or not.

5. Method Five: Run Quickfix My Program Through QuickBooks Tools Hub

Steps to run QuickFix my Program through QuickBooks Tools Hub:

  • Close the QuickBooks program if running
  • Download the latest or advanced version of the QuickBooks Tools hub
  • Once download save the file to anywhere in your system
  • Now double click the exe file
  • Proceed as per the messages coming on the screen, along with accepting the terms and conditions
  • After the installation finishes, open the QB tool hub on your Desktop
  • Select the option Program Problems in the QuickBooks Tools hub >>> to choose the QuickFix my program
  • Open the QuickBooks Desktop and the Data files
  • Try to download the payroll updates

6. Method Six: Reset The Quickbooks Updates

Steps to reset the QB Update

  • Double click the QuickBooks Desktop
  • Go to the Help menu
  • Select “ Update QuickBooks Desktop” 
  • Locate and click Update now 
  • Check the box in front of Reset Update and then click the Get Update  button
  • Close the QuickBooks after the update is done

7. Method Seven: Give A New Name To The QBWUSER.Ini File

Below-mentioned is the list of steps you need to follow to rename the file:

  • First of all, locate the QBWUSER.ini folder
  • After this right-click on the QBWUSER.ini file
  • Select the rename option
  • Write .old after the ending of the name of the file
  • Now you have to change the file name which says EntitlementDataStore.ecml
  • If any program appears after modifying the name then it would be recommended to discover your sample company file
  • Try to open it sometimes you are inhibited to open the company file in that case you need to copy the file to an individual folder
  • Most of the time the problem might be possible in your company file is due to the corrupted folder or improper permissions
  • When you still fail to access the file because of a damaged folder then the best solution is to restore your backup
  • If you are unable to access the QuickBooks or open the sample company file it specifies that you have done the incomplete installation.

8. Method Eight: Verify Your Internet Connection Is Stable

Steps to verify your internet connection is stable or not:

  • You have to check the speed of your internet to ensure there is a stable connection.
  • For this, you can run the internet speed test to verify the system’s internet.
  • Moreover, you can request an upgrade of the internet speed from the service providers.


That was all you should know about fixing QuickBooks update server not responding error. If you have further queries, our QuickBooks payroll experts will provide you with best possible support services to fix the error.

Frequently Asked Questions

  1. Why Is QuickBooks Not Responding?

    There are so many possible causes but usually, it freezes due to corrupted or damaged files. It may be the case that the company name is excessively long, or you  corruption or damaging issue on your hard drive

  2. Why Is My QuickBooks Window Freezing?

    This issue occurs, when you use an outdated version of the windows operating system. QuickBooks freezes when the foundation applications more space to store the data and all related business information. QuickBooks freezing up issue likewise happens when User Account Control damages the user preference file and DDF files.

  3. Which QuickBooks Features Would It Be Advisable For You To Access To Set The Closing Date Of Your Company File?

    To set a closing date, you have to choose the “EDIT” option first and then click on “Accounting” from the drop-down menu. Enter your next click on the “Company preference” tab and then enter the “Closing date” in the date section via which you can close. Make sure, the closing date is near to the end of the recently completed year

  4. How Would I Manually Update The QuickBooks?

    To manually update the QuickBooks, enter your first click on the “QuickBooks” icon, and then go to the “Run as an administrator” option. Go to the “No Company Open” window to track the “Help” menu and then choose the “Update QuickBooks” option. Then, click on the “Update Now” option and you are all set to check the “Rest Update Box”.

  5. Why Is My QuickBooks Unable To Update?

    This can be brought about by store-related issues. An excessive amount of data put away in information documents may prompt abnormal practices in QuickBooks. To get this out, how about playing out a couple of fundamental investigating steps. Attempt to open QuickBooks utilizing an undercover or private program to check whether you’re ready to refresh your bank takes care of.

  6. Why Is My QuickBooks Not Reacting?

    QuickBooks isn’t working or not reacting, mistakes are a regularly experienced errors and can happen because of numerous reasons. Scarcely any potential causes are as per the following: The absolute first reason can be, the point at which the hard drive is defiled. Corrupted or damaged program records or you may have debasement on your hard drive.

  7. Why Are My QuickBooks Solidified?

    There are a few potential causes that make the program solidified. It may be the case that the organization’s name is excessively long, or you may have debasement on your hard drive. You can check this accommodating article for additional subtleties: Solutions for when QuickBooks quits working.

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