QuickBooks 2017 R5 Problems and Solutions


Intuit, the developer of QuickBooks, releases product updates for its accounting software quarterly or yearly, usually during the fall season. These updates are essential for QuickBooks users to download and install successfully to access enhanced features and bug fixes. However, some users have reported issues after installing the QuickBooks 2017 product release 5 (R5).

What are QuickBooks 2017 R5 Problems?

QuickBooks 2017 R5 problems typically occur when users implement certain QuickBooks add-on programs. These issues can manifest as software performance problems and QuickBooks crashes. The 2017 product release included minor changes and bug fixes, as well as spelling corrections.

The most significant change in the R5 update was a new security feature that alters the password management process. This update allows users to stay logged in for a specific time frame without needing to re-enter their password. Intuit released the same product update for QuickBooks 2015 R13 and QuickBooks 2016 R10.

Common QuickBooks 2017 R5 Issues

1. QuickBooks 2017 R5 runs sluggishly and crashes

When using certain QuickBooks add-on products, users may encounter performance issues. The QuickBooks database may slow down, causing the add-on products to function slowly and eventually leading to QuickBooks crashes. However, not all QB add-on products are affected.

One specific example is the QODBC driver, which many users rely on to access data from QuickBooks Desktop. After updating to QuickBooks 2017 R5, the QODBC driver may become sluggish, possibly due to optimizer cache issues.

Resolving QuickBooks 2017 R5 Problems

To address the issues related to QuickBooks 2017 R5, follow these steps:

  1. Check for updates: Ensure that you have the latest QuickBooks release installed. Update the program to the most recent version if necessary.

  2. Revert to QuickBooks 2017 R4: If you have already updated to QuickBooks 2017 R5 and are experiencing problems, you can:

    • Uninstall the latest release: Remove QuickBooks 2017 R5 from your system.
    • Locate QuickBooks 2017 R4 install files: Find the installation files that can update your QuickBooks to the 2017 R4 version.
    • Reinstall QuickBooks 2017 R4: Use the located install files to reinstall the previous version.
  3. Wait for error fixes: If reverting to an older version is not feasible, you may need to wait for Intuit to release a new update addressing the issues in QuickBooks 2017 R5.

Seeking Professional Assistance

If you continue to face problems or require further assistance, consider reaching out to a reliable QuickBooks consulting agency. These agencies have dedicated support teams that can help resolve your issues in the shortest possible time.


Q: What should I do if I encounter performance issues after updating to QuickBooks 2017 R5?

A: First, ensure that you have the latest QuickBooks release installed. If the issues persist, you can either revert to QuickBooks 2017 R4 or wait for Intuit to release a new update addressing the problems.

Q: Are all QuickBooks add-on products affected by the QuickBooks 2017 R5 update?

A: No, not all QuickBooks add-on products are affected. However, some users have reported issues with specific add-ons, such as the QODBC driver.

Q: How can I revert to QuickBooks 2017 R4 if I have already updated to R5?

A: To revert to QuickBooks 2017 R4, you need to uninstall the R5 update, locate the R4 install files, and then reinstall the previous version using those files.

Q: What should I do if I can't resolve the QuickBooks 2017 R5 issues on my own?

A: If you are unable to resolve the issues independently, consider contacting a reliable QuickBooks consulting agency for professional assistance. Their support teams can help you address the problems quickly and efficiently.

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