Fix sage 50 decline code error 000062

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How to Fix Sage 50 Decline Code Error 000062

When using Sage 50, encountering a decline code error 000062 can halt your transaction processes, leading to business disruptions. This error is a common issue faced by users and typically indicates a restricted card. Understanding why this happens and how to resolve it ensures your business operations run smoothly.

Causes of Sage 50 Decline Code Error 000062

Several factors can trigger the decline code error 000062 in Sage 50. Identifying the root cause is the first step towards finding a solution.

  • Reason #1: The card is blocked for security reasons. Financial institutions often block cards suspected of fraudulent activities.
  • Reason #2: Transactions fall outside the card’s allowed usage. Some cards have restrictions on where or how they can be used.
  • Reason #3: The card is not activated. New or reissued cards often require activation before use.

Understanding these causes helps in applying the appropriate solutions to resolve the decline code error.

Solutions for Fixing Sage 50 Decline Code Error 000062

The following solutions are tailored to address the specific causes mentioned above and ensure the smooth processing of transactions.

Solution #1: Verify the Card Is Not Blocked

  1. Contact the card issuer. The first step is to verify with the bank or financial institution if the card is indeed blocked.
  2. Request an unblock. If the card is blocked, request the issuer to unblock it. Provide necessary verification for security.
  3. Retry the transaction. After confirming the card is unblocked, attempt to process the transaction again in Sage 50.

Solution #2: Check Card Usage Restrictions

  1. Review card terms. Check the cardholder agreement for any specific restrictions on the card’s use.
  2. Consult with the card issuer. If unclear, contact the issuer to clarify any limitations.
  3. Adjust the transaction. If applicable, modify the transaction to comply with the card’s usage policies.

Solution #3: Ensure the Card Is Activated

  1. Check card activation status. Verify whether the card has been activated. Look for instructions on the card or paperwork received with it.
  2. Activate the card. Follow the issuer’s instructions for activation, which may involve calling a specific number or completing an online process.
  3. Confirm activation. Double-check that the card is ready for use by making a small transaction or contacting the issuer.

Following these solutions meticulously should help in resolving the Sage 50 decline code error 000062, allowing you to proceed with your business transactions without further interruptions.


How do I know if a card is blocked due to suspected fraudulent activity?

Typically, the card issuer will alert you via SMS, email, or phone call if a card is blocked due to suspicions of fraud. However, in some cases, you might not be notified immediately. If a transaction fails with decline code error 000062, contacting the issuer for clarification is advised.

Can I prevent decline code error 000062 from happening?

Preventing this specific error involves ensuring that all card-related issues are resolved before processing transactions. This includes verifying that cards are activated, not blocked, and do not have usage restrictions that could prevent the transaction. Regular communication with the card issuer for any updates on card status is beneficial.

What should I do if I frequently encounter decline code error 000062?

If the error persists, review your transaction processes and the types of cards being used. Consider discussing with your bank or financial provider to understand if specific card types are more susceptible to this error. Ensuring cards used in transactions meet the criteria for accepted transactions in Sage 50 can reduce the frequency of this error.

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