How to Fix Sage 50 Decline Code Error 14: Causes and Solutions

Sage 50 is a widely used accounting software that helps businesses manage their finances efficiently. However, like all software, it is not immune to errors and issues. One of the errors that users might encounter is the Decline Code Error 14. This error usually arises during payment processing and indicates that the transaction has been declined by the bank due to various reasons.

Causes of Sage 50 Decline Code Error 14

Understanding the root cause of the Decline Code Error 14 is crucial for implementing the right solution. The main reasons for this error are:

1. Incorrect Card Details: If the card details entered are incorrect, the bank will decline the transaction.
2. Expired Card: Transactions attempted with an expired card will be declined.
3. Insufficient Funds: If there are not enough funds available in the account, the transaction will be declined.
4. Bank Restrictions: Sometimes banks have certain restrictions in place for security reasons that might block the transaction.

Solutions for Fix Sage 50 Decline Code Error 14

To resolve the Decline Code Error 14, try the following solutions:

Solution #1: Verify Card Details

Make sure the card details entered are correct. Follow these steps to recheck and correct any mistakes:

1. Go to the payment information section where you input the card details.
2. Verify each detail carefully, including the card number, expiration date, and CVV.
3. After ensuring all information is accurate, attempt the transaction again.

Solution #2: Use a Different Card or Payment Method

If the error persists, try using a different payment method:

1. Select an alternate payment method available in Sage 50.
2. Enter the details of the new payment method correctly.
3. Attempt the transaction again with the new payment method.

Solution #3: Check for Sufficient Funds

Ensure that the account associated with the card has sufficient funds:

1. Check the account balance through mobile banking, online banking, or by contacting your bank.
2. If funds are insufficient, make a deposit or transfer to the account before retrying the transaction.

Solution #4: Contact Your Bank

If none of the above solutions work, your bank might be blocking the transaction:

1. Contact your bank’s customer service to inquire about any restrictions or blocks.
2. If there are any, request the bank to remove them and then attempt the transaction again.

FAQs

How do I know if the error is from the bank or Sage 50?

The decline code specifically points towards an issue between the bank and the transaction attempt, not a problem within Sage 50 itself. However, ensuring your payment details in Sage 50 are correct is a good first step.

What should I do if I continue to experience error 14 even after trying all solutions?

Ensure you have correctly followed all the troubleshooting steps. If the problem persists, it might be due to a temporary issue with the bank’s card processing services. Wait for some time and then try the transaction again.

Can this error affect my credit score?

A declined transaction due to error 14 should not affect your credit score. It simply indicates that the transaction could not be processed, not reflecting your creditworthiness.

By understanding the causes of Sage 50 Decline Code Error 14 and applying the appropriate solutions, users can efficiently resolve the issue and continue processing their transactions without further interruptions.