Fix sage 50 error printer not activated error code 30

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How to Fix Sage 50 Printer not Activated Error Code 30

When using Sage 50, a common issue you may encounter is the Printer not Activated Error Code 30. This error typically occurs when trying to print to PDF or email a document directly from Sage 50, indicating that the system cannot engage with the designated printer or PDF converter. Resolving it promptly is crucial to maintaining smooth operations in your accounting tasks.

Causes of Sage 50 Printer not Activated Error Code 30

Several factors can lead to this error, including:

  • Reason #1: Insufficient user permissions or UAC (User Account Control) settings too restrictive.
  • Reason #2: Improper configuration or permissions for the printer or Sage PDF Converter.
  • Reason #3: Incompatibility with the email program being used alongside Sage 50.
  • Reason #4: The Sage 50 Email Writer may be set as a default printer, causing conflicts.
  • Reason #5: Corrupted Windows profiles or .ptr files could interfere with proper printing functions.

Solutions for Sage 50 Printer not Activated Error Code 30

Solution #1: Adjust User Account Control Settings

  1. Click on the Start menu, type "User Account Control" and press Enter.
  2. Move the slider to "Never Notify" or the lowest setting available.
  3. Click "OK" to apply the changes and restart your computer for them to take effect.

Solution #2: Change Permissions for Users

  1. Navigate to the folder where Sage 50 is installed or where the printer/PDF files are saved.
  2. Right-click the folder, select Properties, and go to the Security tab.
  3. Click Edit to change permissions, select Users, and check Full Control.
  4. Apply the changes and OK to close the dialogs.

Solution #3: Use Compatible Email Programs

Ensure your email program (e.g., Outlook, Thunderbird) is compatible with Sage 50. Integrate it by:

  1. Open Sage 50 and navigate to Options > Email Setup.
  2. Select your compatible email program from the list.
  3. Follow any prompts to authorize Sage 50 to interface with your email properly.

Solution #4: Set the Actual Printer as Default

  1. Open Control Panel and select Devices and Printers.
  2. Find your printer in the list, right-click it, and choose Set as default printer.
  3. Restart Sage 50 and attempt to print again.

Solution #5: Disable Sage 50 Email Writer

  1. Go to Devices and Printers in Control Panel.
  2. Right-click the Sage 50 Email Writer and select Remove device or Printer properties > Ports tab, then uncheck Sage 50 Email Writer.
  3. Apply changes and retry your printing task.

Solution #6: Run Repair on Sage 50

  1. Navigate to Control Panel > Programs and Features.
  2. Find Sage 50, right-click it, and select Change.
  3. Choose the Repair option and follow the on-screen instructions.

Additional Solutions

  • Run the email program as an administrator: Right-click the email program icon > Properties > Compatibility tab > Check "Run this program as an administrator".
  • Remove damaged .ptr files: Navigate to the Sage 50 Email Writer or PDF Converter folder, delete any .ptr files, then restart Sage 50.
  • Fix Windows Profile issues: Consider creating a new Windows user profile if the current one is corrupted, which could resolve the printing issue.


By systematically addressing each potential cause, from adjusting UAC settings and user permissions to ensuring compatibility with email programs and setting the correct printer as default, you can resolve the Sage 50 Printer not Activated Error Code 30. If one solution doesn’t work, progress through the list until the issue is resolved.


How can I prevent the error from happening again?

Regularly updating Sage 50 and your printer’s drivers, ensuring your email program remains compatible, and monitoring the permissions of relevant software can help prevent recurrence.

What should I do if none of the solutions work?

Consider reinstalling Sage 50 and your printer drivers from scratch. Sometimes, a fresh installation corrects underlying issues that cause the error.

Can antivirus software cause this error?

Yes, overly aggressive antivirus settings can interfere with Sage 50 operations. Try disabling the antivirus temporarily or adding Sage 50 to its exceptions list.

Is it necessary to adjust the User Account Control settings?

Adjusting UAC settings can resolve permission-related issues, but it also lowers security. After fixing the error, consider raising the UAC level to a more secure setting.

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