Fix sage act error resolution of the dependency failed

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How to Fix Sage Act Error: Resolution of Dependency Failed

The Sage Act error, "Resolution of the Dependency Failed," typically occurs when there’s an issue within the software’s framework or supporting environment, disrupting its normal operational flow. This error can prevent users from accessing or using their CRM software effectively, leading to potential loss in productivity and critical business data accessibility. Hence, resolving this error is crucial for the seamless functioning of Sage Act.

Causes of Sage Act Error: Resolution of Dependency Failed

  • Damaged Act! Installation File: A corrupted installation file can lead to unsuccessful software operations.
  • Damaged Microsoft .NET Framework Installation: Sage Act is reliant on the Microsoft .NET Framework; damage to this component can disrupt Act!’s functionality.
  • Missing Microsoft .NET Framework 3.0 Registry Key: Essential for Act!’s operation, its absence can cause errors.
  • Damaged Act! Program Preferences: Corrupted program preferences can prevent Act! from launching properly.
  • Program Shortcut Failed to Update after Upgrading to Act! v16 or Later: Failure to update the shortcut can result in operational failures.
  • Windows User Account Control Settings Stopped Act! from Opening: Overly strict UAC settings might block the software.
  • A Third-Party Add-on Caused a Conflict: Incompatible third-party add-ons can disrupt normal software operations.
  • Windows Font, Tahoma, is Missing or Damaged: Essential for displaying content correctly within Act!, its absence can cause errors.

Solutions for Fix Sage Act Error: Resolution of Dependency Failed

Solution #1: Damaged Act! Installation File

  1. Uninstall Act! software from your computer.
  2. Perform a system reboot to ensure all components are properly reset.
  3. Download the latest version of Act! from the official website or use a previously downloaded installer that’s verified to be error-free.
  4. Reinstall Act! and check if the error persists.

Solution #2: Damaged Microsoft .NET Framework Installation

  1. Navigate to the Control Panel and select "Programs and Features".
  2. Find Microsoft .NET Framework in the list of installed programs and select it.
  3. Choose "Uninstall/Change" and then opt to "Repair" the Microsoft .NET Framework installation.
  4. Follow the on-screen instructions to complete the repair process.

Solution #3: Missing Microsoft .NET Framework 3.0 Registry Key

  1. Press Win + R, type regedit, and press Enter to open the Registry Editor.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.0.
  3. If the key does not exist, right-click on NDP, select New > Key, and name it v3.0.
  4. Inside the newly created v3.0 key, create a new DWORD value named "Install" with a value of 1.

Solution #4: Damaged Act! Program Preferences

  1. Locate the Act! program preferences folder (usually found in the Documents or AppData folder).
  2. Rename or delete the preferences file (normal procedure involves renaming it to something like preferencesOLD.xml).
  3. Restart Act! The program will create a new preferences file automatically.

Solution #5: Program Shortcut Failed to Update after Upgrading to Act! v16 or Later

  1. Delete the old Act! shortcut from your desktop.
  2. Navigate to the Act! installation folder.
  3. Locate the Act! application file, right-click on it and select "Create shortcut".
  4. Place the new shortcut on your desktop and use it to open Act!.

Solution #6: Windows User Account Control Settings Stopped Act! from Opening

  1. Open the Control Panel and select "User Accounts".
  2. Click on "Change User Account Control settings".
  3. Lower the UAC setting to a more permissive level, but not entirely disabled for security reasons.
  4. Apply the changes and attempt to reopen Act!.

Solution #7: A Third-Party Add-on Caused a Conflict

  1. Open Act! in Safe Mode (if possible) or without any add-ons loading.
  2. Disable each add-on one by one until the error no longer appears, identifying the problematic add-on.
  3. Once identified, consider updating or permanently disabling the conflicting add-on.

Solution #8: Windows Font, Tahoma, is Missing or Damaged

  1. Download the Tahoma font from a trusted source.
  2. Copy and paste the downloaded font files into the Windows Fonts folder (C:\Windows\Fonts).
  3. Restart your PC and check if Act! displays content correctly and operates without the error.


By meticulously following these solutions, users can efficiently resolve the "Resolution of Dependency Failed" error in Sage Act. Should the error persist after trying these solutions, it’s recommended to seek assistance from a professional IT specialist or the Sage support team for more complex scenarios.


How do I know if my Microsoft .NET Framework Installation is damaged?

Common signs include applications that rely on .NET Framework failing to start or operate correctly, receiving error messages related to .NET during software operation, or observing failures during .NET Framework updates.

Can reinstalling Sage Act resolve the dependency error?

Yes, reinstalling can often reset the environment and resolve underlying issues, but it should be considered after attempting to fix the specific causes of the error.

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