How to Fix Sage Error 1920 Service Failed to Start: Causes and Solutions

When attempting to install or upgrade Sage software, you might encounter the "Error 1920: Service Failed to Start." This error can halt the installation process, leaving you unable to use the software. Understanding the causes behind this error and how to resolve it can be crucial for maintaining your workflow uninterrupted.

Understanding Sage Error 1920 Service Failed to Start

Sage Error 1920 is a common installation error that typically occurs when the software fails to launch a necessary service during the setup process. This error can prevent the successful installation or upgrade of Sage software, impacting your ability to manage financial records accurately.

Causes of Sage Error 1920 Service Failed to Start

1. Reason #1: Lack of sufficient privileges to start system services, which is essential for the installation or upgrade process.

2. Reason #2: Existing Sage processes that are running in the background and might conflict with the installation.

Solutions to Fix Sage Error 1920 Service Failed to Start

Solution #1: End any Sage Process running in the background

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Look for any processes related to Sage and select them.
3. Click on End Task to close these processes.
4. Try reinstalling or upgrading Sage.

Solution #2: Disable antivirus software temporarily

1. Open your antivirus application.
2. Find the option to disable or turn off protection temporarily.
3. Confirm to disable it for a short period.
4. Proceed with the Sage installation once the antivirus is disabled.

Solution #3: Clear temporary files on your computer

1. Press Windows + R to open the Run dialog.
2. Type %temp% and press Enter.
3. Select all files (Ctrl + A) in the temp folder and delete them.
4. Attempt to install or upgrade Sage again.

Solution #4: Follow the steps to manually start the services

Note: This requires administrative privileges.

How to Manually Start the Services

Step-by-step instructions to start the Sage Auto Update Manager Service:

1. Press Windows + R, type services.msc, and hit Enter.
2. Scroll down to find Sage Auto Update Manager Service.
3. Right-click it, then choose Start.

Step-by-step instructions to start the Sage 50 Accounts Data Service:

1. In the services.msc window, locate Sage 50 Accounts Data Service.
2. Right-click and select Start.

Step-by-step instructions to start the Sage 50 Control Service:

1. Find Sage 50 Control Service in the list.
2. Right-click it and click on Start.

Conclusion

Resolving Sage Error 1920 requires checking for adequate user permissions, ensuring no conflicting processes are running, and sometimes manually starting specific services. Following the outlined steps should help overcome this hurdle and continue with your Sage software installation or upgrade.

Frequently Asked Questions (FAQs)

How to clear temporary files on your computer?

1. Press Windows + R.
2. Type %temp% and press Enter.
3. Press Ctrl + A to select all files.
4. Right-click and select Delete.

How to disable antivirus software temporarily?

1. Open your antivirus program.
2. Look for a setting named something like "Disable Protection" or "Turn off antivirus."
3. Choose to disable it temporarily—usually, you can select how long.
4. Proceed with your task and remember to enable your antivirus protection afterward.