How to Fix Sage Error: "This shared company is already open"

When using Sage 50, users might sometimes encounter the error message "This shared company is already open". This issue can prevent users from accessing their company file, causing inconvenience and potentially halting accounting processes. Understanding the causes behind this error is the first step to resolving it effectively.

Causes of Sage Error: "This shared company is already open"

Several factors can contribute to this error:

• Reason #1: The Sage 50 Connection Manager might not be running properly, which is essential for accessing shared company files.
• Reason #2: The file may have encountered issues that prevent it from opening across any computers.
• Reason #3: There might be a problem specific to the second machine trying to access the file, even though it opens on the first machine.
• Reason #4: Sage 50 assigns unique usernames to each session; if a session is already active with a certain username, others cannot use it simultaneously.

Solutions for Sage Error: "This shared company is already open"

To resolve this error, follow these step-by-step solutions:

Solution #1: Open Sage 50 Connection Manager

1. Go to the computer where the Sage 50 database is stored.
2. Open Sage 50 Connection Manager.
3. Verify that it’s running. If not, start the service.
4. Try accessing the shared company file again.

Solution #2: If the File will not open on any Computer

1. Restart all computers involved.
2. On the host computer, open Sage 50 and go to the File menu.
3. Use the Maintenance option to check and repair the company file.
4. Attempt to access the company file from another computer.

Solution #3: If the File opens on one Machine but can’t be opened on a second

1. On the second machine, ensure that the Sage 50 Connection Manager is up to date.
2. Check the network connection between the two computers.
3. Verify the firewall settings; ensure Sage 50 is allowed.
4. Try accessing the file again.

Solution #4: There is already a unique username and Sage

1. Ensure the user attempting to access the file has a unique username.
2. If necessary, log out from the session currently using the desired username.
3. Log in with a username not currently in use.
4. Access the shared company file.

FAQs

How do I add users to a shared company in Remote Data Access within Sage 50?

1. Go to Setup, then User Setup.
2. Click New to create a new user.
3. Fill in the user’s details, ensuring to grant the appropriate permissions.
4. Save changes.

What is the process to add users prior to sharing a Remote Data Access Company in Sage 50 accounting?

1. Open Sage 50 and navigate to Remote Data Access.
2. Choose Share Company.
3. Before sharing, select Manage User Access.
4. Add users by entering their Sage IDs and assigning roles.
5. Proceed to share the company after setting up the users.

Understanding these steps and reasons for the "This shared company is already open" error in Sage 50 can help users troubleshoot and resolve the issue more efficiently, ensuring smooth and continuous access to crucial financial data.