Sage pastel error code 20

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How to Fix Sage Pastel Error Code 20: A Comprehensive Guide

Sage Pastel Error Code 20 often arises when the Pervasive Database Engine (PDE) fails to start, affecting users’ ability to access their Sage Pastel software. It can be disheartening, especially when financial data is critical. This guide breaks down the causes and presents actionable solutions to resolve the issue efficiently.

Causes of Sage Pastel Error Code 20

Several factors could trigger Sage Pastel Error Code 20. Understanding these can help in applying the right fix.

  • Reason #1: User Account Control (UAC) interferes with the software’s operation, particularly in newer Windows versions.
  • Reason #2: Manually Starting Pervasive is sometimes necessary if the service doesn’t start automatically.
  • Reason #3: Incorrect Licenses may cause access issues if they aren’t aligned with your current Sage setup.
  • Reason #4: Map Drive Connection problems can disrupt the connection to where your data is stored.

Solutions for Sage Pastel Error Code 20

Each solution addresses a specific cause. Follow the steps carefully for the best chance of resolving the problem.

Solution #1: Turn off User Account Control (UAC)

For Windows 7:

  1. Click Start and type UAC in the search box.
  2. Select Change User Account Control settings.
  3. Slide the bar to Never notify and press OK.

For Windows 8 and 10:

  1. Press Windows Key + S and search for UAC.
  2. Choose Change User Account Control settings.
  3. Set to Never notify and click OK.

Solution #2: Manually Start Pervasive

  1. Go to the Start Menu, and type Services.msc, then press Enter.
  2. Locate Pervasive PSQL Workgroup Engine in the list.
  3. Right-click it and select Start. If it’s already started, try Restart.

Solution #3: Ensure Correct Licenses

  1. Open your Sage Pastel software.
  2. Navigate to Help > About.
  3. Compare the displayed license information with your official documentation.
  4. If discrepancies appear, contact your Sage provider for clarification.

Solution #4: Check Map Drive Connection

  1. Open File Explorer.
  2. Look for the drive your Sage Pastel data is stored on.
  3. If it’s not displaying, right-click This PC, select Map network drive and reconnect it according to your network settings.


How do I find out what Sage Pastel Error Code 20 means?

Error Code 20 in Sage Pastel refers to the software’s inability to access or start the Pervasive Database Engine, necessary for running Sage Pastel.

How can I search for UAC settings on Windows 8.1?

Press Windows Key + S and type "UAC" in the search box. This should bring up the option to modify User Account Control settings.

What should I do if the problem persists after trying these solutions?

Ensure each step was followed accurately. If the issue continues, restarting your computer can sometimes refresh system processes and resolve underlying issues.

Is there a direct way to contact the Sage support team?

While specific contact details aren’t provided here, Sage has a standardized support channel on their official website, which includes contact numbers and online chat options for direct assistance.


Dealing with Sage Pastel Error Code 20 can be frustrating, but understanding its causes and applying the right solutions can significantly mitigate the issue. By following the detailed steps for each solution provided, you can restore your software’s functionality and return to your accounting tasks with minimal disruption.

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