Fix Sage 300 Error Code 49153 [Easy Steps]

Last updated: March 7th, 2024

Sage 300 ERP Error Code 49153: Cannot Access Database

sage 300 error 49153

When trying to log in to your Sage 300 ERP application or access any Sage 300 company, you may encounter an error message that says "Cannot access database (error=49153). See Help for more information". This error indicates that Sage 300 is unable to establish a connection with the database, preventing you from accessing your accounting data.

Error 49153 can be frustrating, as it hinders your ability to record new transactions and may even lead to data loss if not resolved promptly. In this article, we will explore the causes of this error and provide step-by-step solutions to help you troubleshoot and fix the issue.

Understanding Sage 300 Error 49153

Sage 300 error 49153 occurs when the application fails to connect to the database during launch. This means that although Sage 300 has started, it cannot communicate with the database where your company's financial data is stored.

sage error 49153

The error message "Cannot access database (error=49153). See Help for more information" is displayed, indicating a connection failure between Sage 300 and the database.

Causes of Sage 300 Error 49153

Several factors can contribute to the occurrence of Sage 300 error 49153. Here are some of the most common causes:

  • Invalid ODBC DSN (Data Source Name)
  • Offline or unavailable database
  • Windows Firewall blocking Sage 300 ERP software
  • DNS resolving the server name to the wrong IP address
  • Issues with the database client version
  • Client pointing to the incorrect server name

It's important to identify the root cause of the error to apply the appropriate solution. In most cases, error 49153 is related to a hardware or network connectivity issue.

Troubleshooting Steps for Sage 300 Error Code 49153

To resolve Sage 300 error 49153, follow these troubleshooting steps:

  1. Check the SQL Server Service: Verify that the SQL Server service is running correctly. If it's not, start or restart the service.

  2. Verify TCPIP Static Port: Ensure that the TCPIP static port is set to the default value of 1433.

  3. Configure SQL Server Instance: Check if the SQL Server instance is configured to use the correct port for static connections.

  4. Review Firewall Settings: Ensure that your firewall configuration allows incoming traffic to the TCPIP port used by Sage 300.

  5. Verify ODBC Settings: Check the ODBC settings by following these steps:

    • Press Windows key + R to open the Run dialog.
    • Type %WinDir%\system64\odbcad64.exe and press Enter.
    • In the ODBC Data Source Administrator window, verify the SQL server DNS configuration.

run as administrator odbcad64

odbc data source

SQL server DNS Configuration

Resolving Sage Error 49153: Step-by-Step Guide

If the above troubleshooting steps do not resolve the error, follow this step-by-step guide to fix Sage 300 error 49153:

Step 1: Log into Sage Database Setup Utility

  1. Click the Start button and select Programs.
  2. Choose Sage 2012/2014/2016 (depending on your version).
  3. Select Database Setup.
  4. Log in with your user ID and password and click OK.
  5. You will see the setup profiles for all your Sage applications.
  6. Double-click on a profile to view its properties.

If the error no longer appears, Sage has successfully connected to your company's database. Click OK to proceed. If you still receive the error message, double-check your settings and make any necessary adjustments.

Step 2: Identify the Scope of the Error

Determine if the error is specific to one database or affects all databases. If the issue persists for multiple databases and the SQL server settings are correct, the problem may lie with your computer's network connection.

Step 3: Check if Other Users are Affected

Verify if other Sage application users are encountering the same error. If the database server is down or not responding, check if the server computer is functioning properly. If it is, proceed to the next step.

Step 4: Verify Database Server Connectivity

  1. Press the Windows key + R to open the Run dialog.
  2. Type cmd and press Enter to open the Command Prompt.
  3. At the C: prompt, type ping databaseservername and press Enter.
  4. If you receive a "ping request could not locate the host" or "host not found" message, there is an issue with the server. Determine the server's state and restart it if necessary. If you cannot ping the server by name or IP address, contact your hosting company for assistance.

Step 5: Inspect SQL Server Service

  1. Click the Start button and type services.msc, then press Enter.
  2. In the Services management window, scroll down to find SQL Server (MSSQLSERVER) in the right-hand pane.
  3. Verify that the status is "Running" and the startup type is "Automatic". If not, this is likely the cause of the error.
  4. To resolve the issue, right-click on the SQL Service and select Start or Restart from the drop-down menu.
  5. Check the credentials in the "Log In As" section.

Step 6: Start SQL Server

  1. Press the Windows key + R to open the Run dialog.
  2. Type services.msc and press Enter.
  3. In the Services window, locate SQL Server.
  4. If the status is not "Started", right-click on the service name and select Start.
  5. Log in to your Sage application.

If the error persists after following these steps, consult with your IT team or contact our Sage 300 Support Staff for further assistance.

Sage 300 Error Code 49153 Infographic

Frequently Asked Questions

1. Why should companies use Microsoft SQL Server with Sage software?

A client/server database configuration that uses SQL is the ideal solution for data-intensive enterprises to accommodate future growth. Microsoft SQL Server offers several benefits, including:

  • Scalability
  • Enhanced security
  • Improved reliability
  • Advanced data analysis capabilities

2. Can ODBC settings be checked to fix Sage Accpac 300 ERP Database Error 49153?

Yes, you can verify the ODBC settings to troubleshoot error 49153. Here's how:

  1. Press Windows key + R to open the Run dialog.
  2. Type %WinDir%\system64\odbcad64.exe and press Enter.
  3. In the "ODBC Data Source Administrator" window, click on the server name to view the connection information.

3. What are the possible causes of Sage Error 49153 (Accpac)?

When Sage 300 fails to establish a connection with your database, it displays error code 49153. Several factors can contribute to this issue, including:

  • Incorrect server name
  • Unavailable database
  • Issues with the database client version
  • Invalid SQL database connection
  • Windows Firewall blocking the Sage 300 program
  • DNS server not transferring IP addresses correctly

4. Why does Sage 300 display "Cannot Access Database Error 49153"?

This error message indicates that the Sage 300 application has launched but is unable to connect to the database. When a user reports this error, the System Administrator should verify if the user has access to the SQL Database and check the status of the SQL Server (or SQL Express) service.

5. What does "Invalid Database Specification" mean in Sage 300?

The "Invalid Database Specification" error message may appear when the Sage 300 (formerly Sage Accpac) client tries to connect to the data during startup. If the client is unable to establish a connection, this message is displayed, indicating an issue with the database configuration or connectivity.

By understanding the causes of Sage 300 error 49153 and following the troubleshooting steps outlined in this article, you can resolve the "Cannot access database" issue and regain access to your accounting data. If the error persists, don't hesitate to seek assistance from your IT team or contact our experienced Sage 300 support staff for further guidance.

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