How to fix “Sage 50 HR Unable to Contact Remote Server” Error

Last updated: November 25th, 2022

Sage 50 HR Manager giving you tough time? Are you facing frequent error messages that say “Sage 50 HR Unable to Contact Remote Server” and are looking for ways to manually fix it? Worry not! In this article we’ll outline some simple ways to manually troubleshoot the error message. This blog aims to educate you on the possible causes and methods to erase the error from your device.

Contact  Sage 50 Customer Service

A Server Error Prevented Sage HR from Contacting Our Remote Servers.

  • To run the Sage software, you must upload an execute file.
  • The server name was not entered correctly in the configuration file.
  • HR user is having problems logging into their Windows account.
  • We do not have access to the system holding the HR data.
  • Firewall is stopping Sage ports from being used.

Read This: Sage 50 Error 54

Solution of Sage HR Unable to Contact Remote Server Error

This error message indicates that Sage 50 HR Service is not starting on computer where your data is stored or that the HR Manager File is not added to Sage HR account. To fix this issue:

Solution 1: Rectify the Configuration file

  1. Open the Windows menu.
  2. Search for your word in the search field.
  3. Click on Windows Explorer.
  4. Navigate to C:\ProgramData\Sage\HR.
  5. Locate the configuration.xml and right-click on it.
  6. Tap on Open With.
  7. Select your own custom program.
  8. Click on Notepad.
  9. Hit OK.
  10. You need to find the statement beginning with “remoting server=”. It should have one of the following-
    a. The server computer displays remoting server=”localhost.”
    b. Client computer displays remoting server=”HRservername.”
  11. Tap on File.
  12. Hit Save.
  13. Press File again.
  14. Hit Exit.
  15. Close the screen and access Sage 50 HR.

Solution 2: Relaunch HR Services

  1. Find the My Computer icon then right-click on it.
  2. Select Manage.
  3. Choose Applications and Services.
  4. Tap on Services.
  5. Locate SageMySQL Service and double-click on it.
  6. Select General.
  7. Select Startup Type to Automatic
  8. Hit Save.
  9. Choose the Service Status as Started.
  10. Hit Save.
  11. Connect Sage 50 HR to the client system.

Solution 3: Configure Sage 50 HR Service

  1. Go to the Control Panel and click on Administrative tools and then click Services
  2. Right click on Sage 50 HR Service and choose Start.
  3. Go to Log On tab, this Account .\SageHRServer should be already selected, click Browse.
  4. Now click Locations and expand the + sign.
  5. Choose the domain name and click OK.
  6. Click Advanced, search the username in “Select User” screen and click OK.
  7. Enter password in Log On tab and click Apply.
  8. Now go to the General tab and click Start.
  9. Sage 50 HR service should start without error.

Still Need Help?

Call our expert technicians at sage 50 tech support phone number  and we can help you quickly resolve all your Sage 50 issues in no time.

Frequently Asked Questions

  1. Does Sage HR integrate with Sage 50?

    Sage Payroll software allows you to upload your employees’ online payslips and P60s securely from Sage HR Online Services.

  2. How do I set up Sage HR?

    Set up your access
    1. In your welcome email click Create Sage ID to create your login.
    2. Enter your first name, last name, a password and confirm your password. TIP: If your last name is two characters enter a space at the end.
    3. Confirm your password, then click Register. Protection Status


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