How to Fix Sage Pastel Error Code 20

Last updated: February 21st, 2023

Encountering Sage Pastel Error Code 20? Are you looking for ways to manually fix this problem? Well, Sage Pastel Error Code 20 occurs when the Pervasive Engine or Service in not running or when the Pervasive is not licensed. However, the error can also occur if the Pervasive components are not correctly installed. Well, these solutions will get rid of such problematic errors associated with Sage software.

Question: I’m using Peachtree since 2014. Suddenly I start getting pastel error code 20. Why its so.

Answer: It seems System User don’t have appropriate permissions to access Sage 50 company files. You need to consult with your IT administrator.

What Causes Sage Pastel Error Code 20 Issue?

There are various programs that can prevent Pervasive from running/installing successfully. These include:

• Anti-Virus programs
• Windows Firewalls
• User Account Control settings “CPP Amount is Not Calculating in Sage 50” issue – How to fix

When a Sage Pastel Error Code 20 comes in, there are many Different Situations that can follow.

• The engine either isn’t running or it’s not quite so pervasive.
• If not licensed then also this error could happen.
• The installation of the pervasive is not completed properly.

How to Disable the UAC in Windows 7

• Press Control button on the keyboard to open Control panel in Windows.
• Find the Control Panel and then search for UAC.
• Change account control settings by clicking the Change User button
• Users can see their profile settings window.
• Find out if you can receive notifications for an event.

Turn off the User Account Control in Windows 8 and 10.

• Press the Windows button
• Search the UCF
• Select the user account control settings.
• You can see the User Account Control settings
• Check if the slider is set to Notify me on every page refresh.

Read This: Sage 50 “Not Emailing Invoices” Error

Resolution to the Problem Sage Pastel Error Code 20

Solution 1: Manually Start Pervasive

The error may occur when the pervasive service is not working properly. Follow the instructions below to manually start the pervasive service to resolve the issue.

• Go to Start and click on All Programs
• Select Pervasive and go to Pervasive.SQL
• Click Start Workgroup Engine
• Check the Taskbar to ensure that Pervasive Engine icon has appeared

Read This: How to Fix “Key File Not Found” Issue in Sage 50

Solution 2: Check your Pervasive License

The incorrect pervasive license might cause Sage Pastel Error 20. Therefore, you must review the pervasive license and apply the steps below to resolve the issue.

• On the Taskbar, click Pervasive Engine icon
• Note the details of Database Service Manager for Workgroup Engine 9.60
• Now select All Programs from Start Menu
• Click on Pervasive
• Click on Other Utilities and select License Administrator
• Ensure that the permanent license type matches with your Pervasive workgroup and that the license version is correct.

Solution 3: See the connection of your Map and Drive

Verify the map and drive connection by following the instructions below.

• At first, you should go to the computer.
• There is a map on the left that appears once you click “Local Drives”.
• To see the location just double-click on the same
• Check if the Internet is working properly
• In case the mapped drive is unavailable
• Then it is suggested the mapped network drive is regenerated
• In the end, check that the error was resolved.

Solution 4: Turn Off the User Account Control 

The following steps will guide you through disabling User Account Control

• Tap the User Account Control icon in the taskbar to launch it.
• Next, select Never Notify followed by OK to proceed.
• If you get a pop-up confirming selection, click Yes.
• The Administrator credentials must be inserted appropriately within the respective text fields.
• To apply the changes, relaunch your device.

Need help?

You can fix Sage Pastel Error Code 20 with the help of a few simple steps. We recommend you follow them all in order. If that doesn’t work, contact Sage 50 customer service by calling our help desk or connecting through our chat window.

Frequently Asked Questions