How to Access Sage 50 Data on Remote?

One can access Sage 50 data on remote by harnessing the facilities provided by the ‘cloud’. This is an important feature that enables you to share data securely through the cloud. It will give you and your users to the freedom and power to work anywhere, if you have an internet connection.

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Do I need Sage Remote Data Access?

Sage offers better flexibility in remote working. It’s also ideal to help control access for outside users. Many companies work with third parties, like accountants, to stay on top of yearly reporting requirements and payroll tasks. If this is the case, your accountant will need occasional access to Sage 50 Accounts software.

In this blog, we will provide you a few important instructions on how to access Sage data on remote from another computer, through the Remote Data Access (previously Sage Drive) in Sage 50 Cloud Accounts, v27 and above.  

TypeGet Sage 50 Data on Remote
RequiredInternet Connection
ResultAccess Data Remotely
AccessAdministrator or Manager
SoftwareSage 50
VersionUS & Canada
User AllowedMulti
Windows System64 bit
Duration30 Minutes
Technician RequiredYes
Helpline Center18447120653
Table to know how to access Sage 50 data on remote

The benefits of Sage Remote Data Access include:

  • Better collaboration
  • Manage who has access to data more easily
  • Access to data for remote workers

How to Set up Sage Remote Data Access

Before you can set up Sage Remote Data Access, go ahead and make sure that you meet the requirements below.

  • Internet connection – All the sites should be having a minimum of 2Mbps upload Speed and 4Mbps download speed. Wireless Internet connection is not recommended at all. In Windows 10, check the network speed by running the Network Speed Test from the Start menu. Alternatively, you can also check the speed on online sites such as
  • Version numbers – All the computers should have the same Sage 50 Accounts version number. Also, they should have the latest updates  installed. Sage 50cloud Accounts v27 or above is a must.

Back up Your Data

Before making any big changes to your Sage 50 Account software, it’s always important to back-up your information. A backup protects your data from corruption, security breaches and other problems that could impact your business. Visit our blog article here on how to back up your Sage data so you can feel safe and secure as you create your new software experience.

Uploading Your Data

After checking your requirements and backing up your data, you can enable remote access by following the steps below.

  • Open Sage 50cloud Accounts
  • Log in to your account as Manager.
  • Click on  Settings 
  • Now  click on  User Management 
  • Click Users.
  • Click Manager 
  • Tab on Edit.
  • In case you are not connected the Sage account to this particular company, the option Get started with Sage Account  will appear on your screen. Click on this option to set it up. If you have connected your Sage account already, this option will not appear on your screen.
  • Click on the check-box named Allow Remote Data Access 
  • Next, click on Continue.
  • Enter and confirm the passphrase. Remote users would use it when they connect to your data
  • Then click Save to proceed
  • If you are prompted for, enter your Sage account Email id and Password 
  • Click on Log in.
  • Your data will be now uploaded to the Remote Data Access.
  • When complete, click the Close button.

We hope the simple steps provided above would help you access Sage 50 cloud data remotely. Follow the steps sequentially. If you experience any difficulties in carrying out the above-mentioned steps, you may speak to our experts. We have a highly skilled team of seasoned experts and we will be able to provide all the support and services, whenever you contact us. 

Sage Remote Data Access Issue

In Sage 50 Cloud Accounts the remote data access is used to share the data across the web. It allows freedom to use the company file anywhere with an internet-enabled device. An authorized user can access the Sage 50 remotely, however it has some restrictions. The below article will discuss the information regarding troubleshooting of the Sage remote data access issue.

What are the Significant Causes of the Remote Data Access Error in Sage 50?

  • No internet connection
  • Incompatible software version
  • Wrong Configured Firewall settings
  • Incorrect Date and time

How to Resolve Sage Remote Data Access Issue?

Method 1-Stop Sage processes:

  • Open your system
  • Launch Task Manager by pressing the CTRL+ALT+Delete buttons
  • Hit on the Processes option then give a click on the checkbox named Show process from all users
  • Search the below processes:
  • Sage50Restorestandaloneap
  • Sage50Checkdatastandaloneapp
  • Sage50Backupstandaloneapp
  • On each process choose End Process
  • Now re-open the program and verify whether you can sign in as a normal mode
  • Give a click on the Yes button at the bottom of the window

Method 2- Reset Remote Data Access:

  • Open the Sage50cloud Accounts
  • Now login as Manager
  • Choose Manager and then select the Edit button
  • If you have not linked Sage Account to the company then setup
  • Give a hit on the checkbox named Allow Remote Data Access
  • Select Continue button
  • Write the passphrase to be used during remote users access the data
  • Now confirm it and choose the Save button
  • If a prompt appears then fill the Sage account email with a password
  • Hit login option
  • It will upload data to
  • Remote Data Access
  • Hit Close button

Method 3- Delete the queue.dta file:

  • Open the company selection window
  • Choose the desired company
  • Hit on the three dots
  • Select folder location
  • Locate the ACCDATA folder and double-click on it
  • Search for the QUEUE.DTA file

Method 4- Clear folder named collaborate content:

  • Open the system where data is located
  • Close the Sage 50cloud Accounts
  • Open run window
  • Write Services.msc
  • Enter ok button
  • For each of the below services, give right-click and then choose the Stop button:
  • Sage 50 Accounts Service Vxx
  • Sage 50 Accounts Control Vxx
  • Now hold down the Windows button+E and search for the below location:
  • C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\
  • Accounts\Collaborate
  • Choose the content within the collaborating
  • Now hit the Delete button to delete the contents
  • Locate the previously stopped services and then restart it
  • Re-open the system
  • Verify you can log in as a normal mode
  • It will display a prompt to re-enter the Sage ID login
  • Hit the Yes button at the bottom of the page

Method 5- Stop & Restart the Control Service & Data Service:

  • Make sure you have logged out all the users
  • Hit on the Windows button +R to display the Window
  • Write Services.msc
  • Hit OK button
  • For each of the below services of the system version
  • Sage 50 Accounts Control vXX
  • Sage 50 Accounts Control vXX
  • Give a right-click on each service and then hit Stop
  • Now give a right-click on the desired service to restart the services
  • Hit Start button
  • It will fix the issue
  • Now re-open the program
  • Verify whether you can log in as normal mode
  • Hit on Yes button

Hopefully, the above write-up is helpful to fix the Sage Remote Data Access issues. If the error persists then get connected with the Sage professional team to explore advanced troubleshooting fix.

Frequently Asked Questions (FAQs)

  1. What is the prescribed format of the Passphrase for the remote users to access Sage 50 Cloud?

    The length of the passphrase should be of at least 15 characters. It must include at least one lowercase and one uppercase character. However, no maximum character length is prescribed.

  2. Can a user recover his passphrase in case he forgets it?

    If a user somehow forgets his Passphrase, he needs to inform this to his Manager or data owner. The manager/data owner can view this in Sage 50 Cloud Accounts. To do this, he should click on Remote Data Access Settings then click on Show Password/Passphrase.

  3. What are the system requirements to use Remote Data Access on Sage 50 Cloud?

    What are the advantages of the Remote Data Access in Sage 50?
    1. Facilitates both home and remote working.
    2. You do not need to keep backups
    3. Provides faster access to information beyond the working hours
    4. You can invite the accountants as separate users, to adjust balances and carry out other specialized tasks related to your business accounts- without any disruption to the other users logged in at the same time.
    5. Sage can be installed on multiple PCs. This means, you do not need to depend only on one system.

  4. How Would I Check the Version Number in Remote Data Access?

    Here are the steps to verify the version:
    1. Open your system
    2. Select open Demonstration data
    3. Hit OK button
    4. Logon as Manager
    5. Hit Ok
    6. Choose Help button
    7. Select About and then check the software version number

  5. Why do I need Remote Data access on the Remote side?

    1. When there are large processes
    2. Need direct bank feeds
    3. Adding attachments
    4. Go Cardless
    5. Company preferences
    6. Microsoft 365 integration setup

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