Last updated: March 8th, 2024
Shipping Policy
At Intuit, we strive to provide our customers with a seamless and efficient shipping experience. All products will be shipped directly from Intuit's warehouses on weekdays, excluding national holidays. If you place an order after 4 PM EST, we will process it on the following working day. We offer free standard shipping to all states, including Hawaii and Alaska. Software downloads are available upon request.
Free Standard Shipping
Shipping times depend on product availability. We use the following methods for shipping:
- UPS Ground
- FedEx Ground
- US Priority Mail
We will send you an email with the tracking number, allowing you to monitor your shipment's progress. If you need to expedite the process, please contact our customer support team for assistance.
Tracking Your Order
Once your order has been processed and shipped, you will receive an email containing the tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website. If you have any questions or concerns regarding your order, our customer support team is always ready to help.
Delivery Timeframes
The delivery timeframe for your order depends on several factors, including product availability, shipping method, and your location. Generally, you can expect your order to arrive within the following timeframes:
- UPS Ground: 3-5 business days
- FedEx Ground: 3-5 business days
- US Priority Mail: 2-3 business days
Please note that these are estimated delivery times and may vary depending on unforeseen circumstances, such as weather conditions or carrier delays.
International Shipping
Currently, we only offer shipping within the United States, including Hawaii and Alaska. We do not ship to international destinations or U.S. territories. If you are located outside the United States and wish to purchase our products, please contact our customer support team to discuss potential options.
Return Policy
At Intuit, we want you to be completely satisfied with your purchase. If you need to return a product, please follow these steps:
- Contact our customer support team within 30 days of receiving your order to initiate the return process.
- If the return is due to a defective or incorrect product, we will provide you with a prepaid return shipping label. If the return is not due to our error, you will be responsible for the return shipping charges.
- Once we receive the returned product, we will issue a refund to the credit card used for the original purchase.
For subscription services, customers may request a refund within 30 days of purchase. Please contact our customer support team to initiate the refund process.
Refund Processing Time
Once we receive your returned product, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original credit card used for the purchase. Please note that it may take an additional 3-5 business days for the refund to appear on your credit card statement, depending on your financial institution.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement product or issuing a refund.
FAQ
Q: What if I need my order faster than the standard shipping time?
A: If you need your order expedited, please contact our customer support team. We will work with you to find the best solution to meet your needs, which may include expedited shipping options for an additional fee.
Q: Can I track my order?
A: Yes, once your order has been processed and shipped, you will receive an email containing the tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Q: What if I receive a damaged or defective product?
A: If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement product or issuing a refund.
Q: How long do I have to return a product?
A: You have 30 days from the date of receiving your order to initiate a return. Please contact our customer support team within this timeframe to begin the return process.
Q: How long does it take to receive a refund?
A: Once we receive your returned product, we will process your refund within 5-7 business days. Please note that it may take an additional 3-5 business days for the refund to appear on your credit card statement, depending on your financial institution.
