How to resolve “HR Service Not Installed” issue in Sage 50

Last updated: March 8th, 2024

Resolving the "HR Service Not Installed" Error in Sage 50 HR

Sage 50 HR is a popular software solution designed for small and mid-size businesses. It allows users to efficiently record, store, and track employee HR information in a secure, centralized location. However, users may occasionally encounter error messages while working with the software, such as the "HR service not installed" error. This article will guide you through the steps to resolve this issue manually.

Understanding the "HR Service Not Installed" Error

The "HR service not installed" error typically occurs when there are issues during the installation of the HR service component in Sage 50 HR. This service is essential for the proper functioning of the software, as it enables communication between the HR application and the database.

When this error occurs, you may experience difficulties accessing employee records, updating information, or generating reports. Resolving the issue promptly is crucial to ensure the smooth operation of your HR processes.

Resolving the Error: Step-by-Step Guide

To resolve the "HR service not installed" error, follow these two main steps:

Step 1: Manually Installing the HR Service

  1. Open the Start menu and click on Run.

  2. In the Run dialog box, type CMD and press OK to open the Command Prompt window.

  3. In the Command Prompt, type the following command and press Enter:

    CD c:\program files\sage\HR Server
  4. Next, type or paste the following command and press Enter:

    %windir%\Microsoft.NET\Framework\v2.0.50727\installutil /PORTADDRESS=5150 /SERVERNAME=localhost/DATAPORTADDRESS=4197 Sage.SBD.HR.Remoting.Server.HRService.exe
  5. Once the command has executed, type Exit and press Enter to close the Command Prompt.

Step 2: Clearing the Application Event Log

  1. Open the Event Viewer by searching for it in the Start menu.
  2. In the Event Viewer, locate the log related to the Sage 50 HR application.
  3. Right-click on the log and select Clear All Events.
  4. If prompted to save the log before clearing, click Yes.
  5. To exit the Event Viewer, click on File and then Exit.

After completing these steps, the "HR service not installed" error should be resolved, and you should be able to access Sage 50 HR without any issues.

Troubleshooting Tips

If you continue to experience issues after following the above steps, consider these additional troubleshooting tips:

  • Ensure that you have the necessary administrative privileges to install the HR service and modify the Event Viewer.
  • Verify that your Sage 50 HR installation files are not corrupted. If necessary, consider reinstalling the software.
  • Check that your system meets the minimum requirements for running Sage 50 HR, including the operating system, hardware specifications, and available disk space.


Encountering the "HR service not installed" error in Sage 50 HR can be frustrating, but by following the steps outlined in this article, you should be able to resolve the issue quickly. Remember to manually install the HR service and clear the application event log to ensure the smooth operation of your HR software.

If you continue to face difficulties or have any further questions, consult the Sage 50 HR documentation or reach out to the Sage support team for additional assistance.


Q: Can I prevent the "HR service not installed" error from occurring in the future?

A: While it's not always possible to prevent this error entirely, ensuring that your Sage 50 HR software is up to date and regularly maintaining your system can help minimize the risk of encountering this issue. Additionally, be cautious when making changes to your system that could affect the HR service installation.

Q: Is there an alternative to manually installing the HR service?

A: In some cases, you may be able to resolve the "HR service not installed" error by running a repair installation of Sage 50 HR. This process can help fix any corrupted or missing files related to the HR service. However, if the repair installation does not resolve the issue, follow the manual installation steps outlined in this article.

Q: What should I do if I am unsure about executing the steps in the Command Prompt?

A: If you are not comfortable working with the Command Prompt or are unsure about the commands to enter, it is advisable to seek assistance from your IT department or a professional familiar with Sage 50 HR. Incorrectly executing commands in the Command Prompt can potentially cause further issues with your software or system. Protection Status


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