Sage 50 2019 Hangs on Installation – Fix It

Last updated: March 7th, 2024

Fixing Sage 50 2019 Installation Hang Issues

Sage 50 is a powerful accounting software that offers many advantages, from managing transactional records to handling all accounting and payroll functions. However, sometimes users may encounter issues during the installation process, such as Sage 50 getting stuck while installing important files like Pervasive.

Understanding the Problem

W3dbsmgr.exe is the database service manager for Pervasive, the database engine used by Sage. Sometimes, it doesn't shut down properly and interferes with the installation process, causing Sage 50 to hang or freeze during installation.

Resolving the Issue

Here are the steps to fix the Sage 50 2019 installation hang issue:

Step 1: Stop Pervasive from Running

1. Right-click on your taskbar and go to Start > Task Manager
2. Click on the Processes tab (or Details tab in Windows 8 or 10)
3. Scroll down and find W3dbsmgr.exe, the Database Service Manager for Pervasive
4. Click on it and select End Process

If this doesn't resolve the issue, proceed to the next step.

Step 2: Uninstall and Reinstall Pervasive

Uninstall Pervasive

1. Shut down Sage 50
2. Press Windows + R and type "Control Panel" in the text box, then click OK
3. Go to Programs & Features
4. Uninstall any Pervasive version found and close the Control Panel
5. Press Windows + R again and enter "C:\", then click OK
6. Delete the "pvsw" and "pvswarch" folders if present
7. Delete the file "PSQL_Version no_Install.log"
8. Go to "C:\Windows" and delete the "log" file

Rename Pervasive Folders

1. Navigate to "C:\ProgramData" and rename the "Pervasive Software" folder to "Old Pervasive"
2. Browse to "C:\Program Files" or "C:\Program Files (x86)" and rename the "Pervasive Software" folder to "Old Pervasive"
3. Go to "C:\Program Files\Common Files" or "C:\Program Files (x86)\Common Files" and rename "Pervasive Software Shared" to "Old Pervasive Shared"
4. Exit from all opened windows

Edit the Registry

1. Press Windows + R, type "regedit", and press OK
2. Right-click on Computer and select Export to create a registry backup
3. Navigate to "HKEY_LOCAL_MACHINE\Software" on the left side
4. Find and delete "Pervasive software" and "PEYX489ZK"
5. For 64-bit systems, go to "HKEY_LOCAL_MACHINE\Software\Wow6432Node" and delete "Pervasive software" and "PEYX489ZK"
6. Close the Registry Editor

Reinstall Pervasive

1. Go to the installation folder "C:\Sage\Sage50_[version]" and open the "Pervasive Min" folder
2. Run the MSI file, click Next, accept the license agreement, and click Next again
3. Choose Run as a service, click Next, select Complete, and click Next
4. Choose Install for re-installation
5. Click Finish once the process completes

Getting Expert Help

If you encounter any issues while following these steps or find the process too cumbersome, don't hesitate to seek expert assistance. At FastFix247, our Sage experts can help you resolve the Sage 50 installation error quickly and efficiently. We provide reliable 24/7 Sage technical support for all Sage-related issues, ensuring you get the best solution in a timely manner.

FAQs

Q: What causes Sage 50 to hang during installation?
A: Sage 50 may hang during installation due to the Pervasive database service manager (W3dbsmgr.exe) not shutting down properly, interfering with the installation process.

Q: How can I stop Pervasive from running?
A: To stop Pervasive from running, open the Task Manager, go to the Processes or Details tab, find W3dbsmgr.exe, and end the process.

Q: Is it necessary to create a registry backup before editing the registry?
A: Yes, it is highly recommended to create a registry backup before making any changes to the registry to avoid potential system issues.

Q: What should I do if I'm not confident about following the steps to resolve the Sage 50 installation hang issue?
A: If you're not confident about resolving the issue on your own, it's best to seek help from your administrator or contact a reliable Sage technical support provider like FastFix247 for assistance.

Q: Are there any risks associated with modifying the Windows registry?
A: Incorrectly modifying the Windows registry can significantly hamper your system's operations. It's essential to be cautious and create a backup before proceeding with any registry changes. FastFix247 does not take responsibility for any issues caused by incorrect registry modifications attempted by the reader.