Sage 50 Cannot Find a Required File or it Has Been Corrupted

Last updated: March 7th, 2024

Sage 50 Cannot Find Required File or File Has Been Corrupted

Sage 50 is a specially crafted accounting software designed for small and medium-sized businesses. The software is assimilated with features and tools suitable for all industries. The interactive and easy-to-use interface of the software allures even non-technical users to utilize it with great ease. Sage 50 ensures utmost security for all company financial data saved within the software. However, like any software, Sage 50 is not immune to errors.

Common Sage 50 Errors

There are several problems that users may encounter while using Sage 50, such as:

Sage 50 Cannot Find Required File Error

One specific error that users may encounter is the "Sage 50 cannot find the required file or it has been corrupted" error. This error occurs when Sage 50 fails to locate the required company file saved within the software, indicating that the file is corrupt.

When this error happens, users may see the following error message: "Sage 50 cannot find the required file or it has been corrupted. Please reinstall Sage 50." Users might also encounter another error message stating, "One or more objects are outside of the printable area". This error restricts users from printing forms and emailing them. Additionally, users are unable to send important reports to PDF files.

Causes of the Error

sage 50 cant find a required file or it has been corrupted

The "Sage 50 cannot find the required file" error can occur due to multiple reasons, including:

  • Sage 50 Email Writer v2 is not installed on the system. (Sage 50 "Not Emailing Invoices" Error – How to Fix)
  • Sage 50 Email Writer v2 might be corrupt or damaged.
  • The user who has logged in is restricted from accessing the program path.
  • A power surge is one of the main reasons for data corruption.
  • Virus interference from other programs running on the system.
  • Software crashes and PC lock problems that hinder normal operation.
  • Hardware and network issues can also result in data corruption.

Identifying the exact reason for the error is crucial for fixing the problem without wasting time.

Locating the Company File

There are different methods to find the company file within the Sage 50 program:

Solution 1: When the User Needs to Find the Location After Opening the Company File in Sage 50

  1. Choose File -> The file name & location will be shown in Properties.
  2. Click on the blue hyperlink.
  3. A direct file location will be displayed in the Windows Explorer window.

Solution 2: When the User Fails to Find the Location of a Recently Opened Company File

  1. Go to the Open Company window, then choose the inverted triangle within the filename box.
  2. Under the filename box, a list of various locations will be displayed where the same file has been accessed earlier.
  3. Choose the required file and click Open.

Read This: Sage 50 "Unable To Open Company File" Error

Solution 3: Use the Windows Search Tool

Solution 4: Use the Command Prompt

  1. Press the Windows Key + R simultaneously to open the Run window.
  2. Enter cmd and click OK to open the command prompt.
  3. Type dir /s /p C:*.sai in the command prompt and press Enter.

Solution 5: Use the Sage 50 Program's Recent Open List

  1. Click on the Sage 50 program icon.
  2. Choose the company file that you need to open.

Solution 6: Look for an Automatic Backup Location

  1. Open the invalid company file.
  2. Choose Settings -> Company File -> Create Backup.
  3. If an auto backup of the file is created under the Scheduled Backup option, note the file location.
  4. Open Windows Explorer and navigate to the location noted above.
  5. Choose the date and copy the .cab file onto your desktop.
  6. Restore from the backup.

Frequently Asked Questions

Q: What should I do if I can't find my company file using the solutions provided?

A: If you have tried all the solutions and still cannot locate your company file, it is recommended to contact Sage support or a certified Sage consultant for further assistance. They can help you troubleshoot the issue and provide additional guidance.

Q: Can I prevent the "Sage 50 cannot find the required file" error from occurring?

A: While it's not always possible to prevent errors completely, you can take some precautions to minimize the risk:

  • Ensure that your Sage 50 software and all its components are up to date.
  • Regularly backup your company files to a secure location.
  • Maintain a stable and reliable network connection.
  • Use antivirus software to protect your system from malware and viruses.
  • Avoid abruptly shutting down your computer or the Sage 50 program.

Q: Can I restore my company file from a backup if it becomes corrupted?

A: Yes, restoring from a backup is often the best solution when dealing with a corrupted company file. Make sure to regularly create backups of your company file and store them in a safe location. If you encounter a corrupted file, you can use one of the backup files to restore your data.


Encountering the "Sage 50 cannot find the required file or it has been corrupted" error can be frustrating, but there are several solutions available to help you locate and resolve the issue. By understanding the causes of the error and following the step-by-step solutions provided, you can often fix the problem on your own. However, if the error persists or you are unsure of how to proceed, don't hesitate to seek assistance from Sage support or a qualified consultant. Protection Status


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