Last updated: April 2nd, 2024

Troubleshooting Sage 50 Installation Hangs or Freezes

Most Sage 50 installations go smoothly, but in some cases, the installation may hang or freeze, especially at Step 1 of 3 while installing “Pervasive”. There can be several reasons for this issue, such as:

• Sage 50 install stuck during update
• Sage installation freezes or hangs during installation at step 1 of 3
• Installation hangs during installation or repair of Sage Payroll Services

Causes of Sage 50 Installation Freeze Error

1. Some operating systems may take more time while setting permissions, policies, and security files.
2. Failed Pervasive install.
3. Regional and language settings in Windows may be set to a language other than English (United States).
4. Problems writing to the Windows registry keys.
5. Install finishes, but the install window does not close.
6. Installing data path directly to the Program Files or Program Files (x86) directory.
7. Not enough hard drive space on your C drive.
8. The file cacls.exe running in processes.

Troubleshooting Steps

Step 1: Tackle the Failed Pervasive Install

Pervasive is the database engine that Sage 50 uses to manage data files. During installation, this process can slow down or completely halt the installation.

If you encounter a Pervasive error:

1. Right-click on your taskbar and go to Start > Task Manager.
2. Click on the “Processes” tab (or “Details” tab in Windows 8 or 10).
3. Scroll near the bottom and find W3dbsmgr.exe, the Database Service Manager for Pervasive.
4. Click on it and click on the End Process button.

Once you end the process, the installation will shut down the old Database Service Manager file and install a new version of Pervasive. The installation process should resume normally.

Step 2: Check Region and Language Settings

For Microsoft Windows 8 and newer:

1. Open the Run box by pressing the Windows Key + R together.
2. Type “Control” and click OK.
3. Select “Region” from the Clock, Language, and Region tab.
4. On the Location tab, select “United States” as the current location.
5. In the Formats tab, select “English (United States)”.

For Microsoft Windows XP:

1. Go to Start > Control Panel > Language and Regional tab.
2. Select “English (United States)” from the Region tab in the Standards and formats section.
3. Select “United States” on the Location tab.
4. From the Advanced tab, select “Change system locale” and choose “English (United States)”.
5. Click OK, and then reboot the computer.

Step 3: Resolve Problems Writing to the Windows Registry

1. Cancel the installation.
2. Run Microsoft Easy Fix Utility (formerly, Microsoft Fix It Utility), which can be downloaded from fixitcenter.support.microsoft.com.
3. Select Run Now.
4. Accept the Agreement.
5. Select Detect problems – let me select the fixes to apply.
6. Select Installing.
7. Select Sage 50 and click Next.
8. Select Yes when prompted with “wanting to uninstall this program”.
9. Reinstall Sage.

Step 4: Install to the Correct Directory on 64-bit Systems

If you are trying to install Sage 50 to C:\Program Files on a 64-bit machine:

1. Cancel the installation.
2. Install Sage 50 to C:\Program Files(x86) instead.
   • Sage 50—U.S. Edition is a 32-bit program and should not be installed in the 64-bit program directory (C:\Program Files).
   • On Windows Server OS, installing programs to drives or partitions other than C is known to cause errors.
3. Ensure there is at least 1 GB of free space on the C drive.
4. Start the installation again, installing the program files to C:\Program Files(x86)\Sage\Peachtree.

FAQ

Q: What is Pervasive, and why does it cause installation delays?

A: Pervasive is the database engine that Sage 50 uses to manage data files. During installation, this process can slow down or completely halt the installation. Ending the Pervasive process in Task Manager can help resolve the issue.

Q: What should I do if my Sage 50 installation hangs or freezes?

A: First, check if the Pervasive process is causing the issue by ending it in Task Manager. Then, verify that your region and language settings are set to English (United States). If the problem persists, try running the Microsoft Easy Fix Utility and reinstalling Sage 50.

Q: Can I install Sage 50 to a drive other than the C drive?

A: It is recommended to install Sage 50 to the C drive, specifically in the C:\Program Files(x86) directory on 64-bit systems. Installing to other drives or partitions can cause errors, especially on Windows Server OS.

Q: How much free space do I need on my C drive to install Sage 50?

A: Ensure that you have at least 1 GB of free space on your C drive before installing Sage 50.