Sage 50 Not Backing Up

Facing errors when trying to create a backup on Sage 50? Is your Sage 50 displaying a persistent “Backup failed” error message and you don’t know how to get rid of it? In this article, we’ll show you manual ways to resolve the problem.

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An Unknown Error Occurred During the Sage 50 Backup error

How to Create a Backup in Sage 50.

When you create the backup, an error occurs and stops you from doing so. You see a message flash on the screen of your computer which reads “Sage backup error”. Reverting to a previous version of your work, or starting from the ground up if something happens and you cannot access your data is also made possible through these backups. Once you’ve created a backup on Sage 50, it’s easy to get back to work by following these steps.

• Unable to create the file to the path.
• You are unable to restore your data.
• Are you sure you want to replace this file?
• Backup failed. File could not be opened
• Log in to your company account so you can back up and sync your data.
• For Sage 50 Premium or Quantum, make sure you’re in the single-user mode under administrator.
• Navigate to the File menu and then go to Backup.
• To back up your texts, visit the app’s Home screen and look for a toolbar with a Backup option.
• Navigate to the Sage 50 Accounting Backup window and select a file name.
• Select a location for the backup to be saved.
• The default location for the. SAJ folder should be used as this is where the program places your backups.
• Whenever you back up your site, the latest backup file path is used as the default. It will be used for subsequent backups.
• When performing a backup, only replace the existing one if you’re 100% sure it’s what you want to do.
• To back your files up, please click the OK button.

What Causes the Sage Backup Error?

You’re probably experiencing Sage 50 backup error scenarios for one of several reasons. Here are some common causes of these errors, and how to fix them.

• If the backup files are too large, our software will alert us with a ‘Not Responding’ message.
• There are already backups in the SAJ folder. What we do is add in the new backup when it comes.
• The issue with the Connection Manager
• The Internet connection is not stable
• Incorrect location of the files to be backed up
• The automatic backup did not run
• Multi-user mode is enabled
• You may not be logged in as an Administrator
• Compatibility problems with Windows

Sage 50 Unable To Perform Automatic Backup

When you need to backup your files, but don’t have time or energy to do it manually every time, you can use the backup option. Unfortunately, there are some errors that could prevent backups from being available. The setup might not be configured properly.

There are a few different ways to enable automatic backups.

• From the Sage 50 Software, select “File” and select the “Backup” option.
• Choose the Company Directory by selecting ‘Search Now’
• Choose the folder’s destination on your computer where the backup files will be saved by selecting “Save to Backup.”
• Choose Automatically Create a New Backup File from the ‘Options’
• You can save the new configuration file and choose a name for it.
• Save and Set a Schedule for the backup
• Now Apply the Changes by setting the password for the Windows Account

Resolution to the Problem Sage 50 Backup Error

The issue occurs either because you don’t have proper privileges to create a backup or because the file is to large due to backup in working folder (.SAJ). To resolve the issue:

Option 1: Backup Directly Into a USB flash drive

1. On the Sage 50 backup window, change the backup folder location from USB flash drive to another folder on desktop or C:\ drive.
2. Press OK to apply the changes.

Option 2: Get Administrator access

1. Visit the Sage 50 Accounting icon
2. Right-click it
3. Select Run as administrator
4. Restore data from backups
5. On the wizard, follow the instructions that appear on-screen.

Option 3: You don’t have the right to make a backup.

• Search for and open the Sage 50 Accounting icon on your computer desktop.
• Right click on the icon and press “Run As Administrator” to open it.
• By going for backup, you are able to recover your computer data.
• Follow the onscreen prompts to complete the process.
• If you have a Sage 50 on your Windows, the app is continually crashing.
• Now uninstall and reinstall Sage 50 with administrator rights.
• Make sure any antivirus software is not active before you re-install Sage 50.

Read This: Sage 50 2020 Accounting – (Installation, Download, Update)

Option 4: Remove Backup From Working Folder (.SAJ)

1. Press Windows key + E to open Windows Explorer.
2. Browse to your data file.
3. Locate company file’s .SAJ folder and double click to it.
4. Move the backups (.cab files) or backup folder to another location outside of the .SAJ folder.
5. Also move backups outside ‘simply’ and ‘mysql’ folders.
6. Try to backup the company file again.

Option 5: You have created a backup and it is stored in restricted program files folder on Windows 8.

• Open Sage 50 and click on Start Backup.
• If you are using Windows 7, when the Backup window opens, change the backup location from ‘C: Program filesxxx’ to a folder in ‘C: drive or on your desktop’.
• Hit the Ok button and proceed to back up.
• The problem has been resolved.

Option 6: Update Automatic Backup Configuration

• To show the automatic backup function, open the Automatic Backup Utility.
• Choose to Open
• Browse to the location of the file you’re receiving errors in
• You will get the Save backup option
• Click Browse there
• Navigate to the folder you want to save the backups
• Click OK
• Click Save

Read This: How to Fix “Backup Not Responding” Issue in Sage 50

How to Restore a Backup in Sage 50

What if a computer crash took your files, and you had no way to restore them? At Sage 50, we provide software to help you create and restore backups of what’s on your computer. Simply locate the original backup file when needed and restore it to your system in order to get back up and running. “To Restore A Sage 50 Backup, follow these steps .”

• Launch Sage 50 and restore your last backup..
• Now go to Browse and navigate to the location of your backup file (.PTB file).
• Once done go to Next.
• Then go to the Open option.
• Choose the desired restoration method:
  • Replace current corporate data
  • A New Company (This will not overwrite any existing data.)
• Click the Next button.
• Select the required restoration choices:
  • Company Information
  • Customized Forms
  • Online Transactions
  • Intelligence Reporting Reports
• Once done click Next.
• Check the restoration selections, then click Finish.
• Once the restoration is completed, the company file will reopen.

Still Need Help?

Now that all of these solutions have been provided, you should be able to resolve your Sage Backup Error with success. If you end up getting stuck, feel free to contact us and we’ll help you out! Call our expert technicians at sage 50 help desk for immediate help and assistance.

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