Sage 50 Not Backing Up

Last updated: March 7th, 2024

Resolving Sage 50 Backup Errors: A Comprehensive Guide

Are you facing persistent "Backup failed" error messages when trying to create a backup on Sage 50? This article will provide you with manual ways to resolve these backup errors and ensure your accounting data is secure.


Understanding Sage 50 Backups

Creating backups in Sage 50 is crucial for protecting your accounting data. These backups allow you to revert to a previous version of your work or start from scratch if you encounter issues accessing your data. Backups ensure that you can easily get back to work without losing valuable information.

How to Create a Backup in Sage 50

Follow these steps to create a backup in Sage 50:

  1. Log in to your company account to back up and sync your data.
  2. For Sage 50 Premium or Quantum, ensure you're in single-user mode under administrator.
  3. Navigate to the File menu and select Backup.
  4. In the Sage 50 Accounting Backup window, choose a file name for your backup.
  5. Select a location to save the backup. The default location is the .SAJ folder, where the program typically stores backups.
  6. The latest backup file path is used as the default for subsequent backups.
  7. If you're replacing an existing backup, ensure you're 100% certain before proceeding.
  8. Click OK to initiate the backup process.

Common Causes of Sage Backup Errors

Several reasons can lead to Sage 50 backup errors, including:

  • Large backup files triggering a "Not Responding" message
  • Existing backups in the .SAJ folder
  • Issues with the Connection Manager
  • Unstable internet connection
  • Incorrect backup file location
  • Failure of automatic backup
  • Multi-user mode enabled
  • Not logged in as an Administrator
  • Compatibility issues with Windows

Resolving Sage 50 Backup Errors

Option 1: Backup Directly to a USB Flash Drive

  1. In the Sage 50 backup window, change the backup folder location from the USB flash drive to a folder on your desktop or C:\ drive.
  2. Press OK to apply the changes.

Option 2: Obtain Administrator Access

  1. Locate the Sage 50 Accounting icon on your desktop.
  2. Right-click the icon and select Run as administrator.
  3. Restore data from backups by following the on-screen instructions in the wizard.

Option 3: Ensure You Have Backup Permissions

  1. Search for and open the Sage 50 Accounting icon on your desktop.
  2. Right-click the icon and choose Run As Administrator.
  3. Proceed with the backup to recover your data.
  4. If Sage 50 crashes repeatedly, uninstall and reinstall the software with administrator rights.
  5. Disable any active antivirus software before reinstalling Sage 50.

Read This: Sage 50 2020 Accounting – (Installation, Download, Update)

Option 4: Remove Backups from the Working Folder (.SAJ)

  1. Press Windows key + E to open Windows Explorer.
  2. Navigate to your data file and locate the .SAJ folder for your company file. Double-click to open it.
  3. Move the backups (.cab files) or backup folder to a location outside the .SAJ folder.
  4. Also, move backups outside the 'simply' and 'mysql' folders.
  5. Attempt to backup the company file again.

Option 5: Resolve Backup Issues in Restricted Program Files Folder (Windows 8)

  1. Open Sage 50 and click Start Backup.
  2. In the Backup window, change the backup location from 'C: Program filesxxx' to a folder on your C: drive or desktop.
  3. Click Ok and proceed with the backup.

Option 6: Update Automatic Backup Configuration

  1. Open the Automatic Backup Utility to access the automatic backup function.
  2. Choose Open and browse to the location of the file causing errors.
  3. Select the Save backup option and click Browse.
  4. Navigate to the desired folder for saving backups and click OK.
  5. Click Save to update the configuration.

Read This: How to Fix "Backup Not Responding" Issue in Sage 50

Restoring a Backup in Sage 50

In case of data loss or system failure, you can restore your Sage 50 backups by following these steps:

  1. Launch Sage 50 and choose to restore your last backup.
  2. Click Browse and navigate to the location of your backup file (.PTB file).
  3. Click Next and select Open.
  4. Choose the desired restoration method:
    • Replace current corporate data
    • A New Company (This will not overwrite existing data)
  5. Click Next and select the required restoration options:
    • Company Information
    • Customized Forms
    • Online Transactions
    • Intelligence Reporting Reports
  6. Click Next, review the restoration selections, and click Finish.
  7. Once the restoration is complete, the company file will reopen.

Frequently Asked Questions

1. What time period should you backup your data for?

You might need to restore a backup for various reasons, including:

  1. Data migration from one system to another
  2. Data corruption
  3. System drive failure
  4. Data loss
  5. Errors due to incorrect data entry

2. How do I backup my Sage 50 Account?

To create a Sage 50 backup:

  1. Log into the company you wish to back up. Ensure you're in single-user mode under sysadmin for Sage 50 Premium or Quantum.
  2. Click on the File tab, then select Backup.
  3. In the "Backup" window, enter the backup file name.
  4. Save the backup to a specific folder.
  5. Click OK to start the backup.

3. How do I back up Sage to the cloud?

To start your backup process, choose "File| Back Up" from the Menu Bar. In the window that opens, select the "Back Up Online" option. If necessary, click "Yes" to allow the program to configure your computer.

4. Does Sage back up automatically?

Once a backup is completed, it's stored in the backups folder, ensuring you always have a safe copy of your data. With the Backup Manager, you have complete control over when and where backups are created.


By following the solutions provided in this article, you should be able to resolve your Sage Backup Error successfully. If you encounter any difficulties, don't hesitate to contact our expert technicians at the Sage 50 Help Desk for immediate assistance. Protection Status


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