Last updated: April 2nd, 2024

What is the Sage 50 Smartposting Error?

Smartposting is a feature in Sage 50 that allows you to save transactions without waiting for them to post, which helps improve performance. The Sage 50 Smartposting service automatically posts your transactions in the background. It also assists with tasks like bill payment, tax preparation, financial record keeping, and invoicing.

The Smartposting feature is designed for network setups where multiple users are working on the same company file simultaneously. For businesses with less than ten employees, Sage recommends switching to real-time posting instead of using Smartposting.

The Sage 50 Smartposting error can manifest in various ways, such as:

• Smartposting service cannot be restarted
• Smartposting service crashes or hangs
• Transactions fail to post
• Error messages like “Smartposting system has hung or failed” or “Cannot switch to real-time posting”

When this error occurs, it can be frustrating and hinder your ability to record transactions and access your accounting data. Let’s explore the causes and solutions for this issue.

Causes of the Sage 50 Smartposting Error

There can be several reasons behind the Sage 50 Smartposting error:

1. Corrupted application files: If the Sage 50 program files are damaged or corrupted, it can cause the Smartposting service to malfunction.

2. Smartposting service stopped: The Smartposting service may have been stopped manually or due to some error, leading to posting issues.

3. Damaged or corrupted transactions: If there are any damaged or corrupted transactions in the company file, it can prevent the Smartposting service from functioning properly.

4. Out of balance transactions: Transactions that are not balanced, i.e., debits not equal to credits, can cause Smartposting errors.

5. Environmental factors: Issues with firewall, antivirus software, or network settings can sometimes interfere with the Smartposting service.

Read This: Sage 50 Activation Error

How to Fix the Sage 50 Smartposting Error

Here are some troubleshooting steps you can follow to resolve the Sage 50 Smartposting error:

Solution 1: Reinstall Smartposting Service

1. Close any running instances of Sage 50 on the server computer.

2. Check if the following files ? are installed on the server:

   • Executable file (.exe)
   • Exe.config file
   • DLL files

3. Open Notepad and copy the following command, replacing the placeholders with your specific details:

   sc create "Sage 50 Smartposting 2013" start= auto binPath= [?](https://emojipedia.org/open-file-folder/)"C:\Program Files\Sage\Smartposting\Service2013.exe" DisplayName= "Sage 50 Smartposting 2013" Server="Your ServerName"  
   

   • Modify the binPath to match the actual installation path of Sage 50 on your server.
   • Replace "Your ServerName" with the name of your server.
   • Change the year (2013) to match your Sage 50 version.

4. Press Windows key + R to open the Run dialog. Type cmd and press Enter to open the Command Prompt.

5. Paste the command you prepared in step 3 into the Command Prompt and press Enter. You should see a “SUCCESS” message.

6. Press Windows key + R again, type services.msc in the Run dialog and press Enter to open the Services window.

7. Find the newly installed Sage 50 Smartposting service in the list, right-click ?️ it and select Start.

8. Verify that the Smartposting service is now running.

Read This: Fix Explorer.exe Error in Sage 50

Solution 2: Fix Damaged Data Path

If reinstalling the Smartposting service didn’t help, the issue might be with the data path. Try these steps:

1. Open Command Prompt and run net use * /delete to remove any existing mapped drives.

2. Create a new folder on the server in the same location as the folder containing the affected company file. Give it the same name as the damaged data path folder.

3. Move all files except the individual company files (.001, .002 etc.) from the old data path folder to the new one. The company files may be corrupted, so leave them out.

4. Place the potentially corrupted company files in a separate folder as a backup.

5. Check if the Smartposting service is working now.

Solution 3: Restart the Smartposting Service

A simple restart of the Smartposting service can sometimes fix the issue. Here’s how:

1. Press Windows key + R, type services.msc and press Enter to open the Services window.

2. Scroll down to find the Sage 50 Smartposting or Peachtree Smartposting service.

3. Right-click ?️ the service and select Restart. If it’s not running, click on Start.

Note: If restarting via Services doesn’t work, you can also try restarting using Command Prompt with admin rights:

1. Right-click ?️ on Start and select Command Prompt (Admin).

2. Type the following command and press Enter:

   wmic service "Sage 50 Smartposting [Edition]" call stopservice
   

   Replace [Edition] with your Sage 50 edition.

3. Once the service stops, type this command to start it:

   wmic service "Sage 50 Smartposting [Edition]" call startservice
   

4. You should see success messages confirming the service has been stopped and started.

Conclusion

The Sage 50 Smartposting error can disrupt your accounting workflow, but it’s usually fixable with some troubleshooting. Reinstalling the Smartposting service, fixing data path issues, or simply restarting the service can resolve the problem in most cases.

If you’re still facing issues after trying these solutions, it’s best to contact Sage support or consult with a Sage certified consultant for further assistance. They can help diagnose any underlying issues with your Sage 50 installation or company file and provide appropriate solutions.

Frequently Asked Questions

1. What is the Sage 50 Smartposting service?

Smartposting is a posting option in Sage 50 that allows you to save transactions without waiting for them to post immediately, which improves performance. The Smartposting service runs in the background and posts these transactions automatically. It’s useful in network environments where multiple users are accessing the same company file simultaneously.

2. Can restarting the Smartposting service resolve the “Sage 50 Smartposting not starting” error?

Yes, restarting the Smartposting service can often fix the “Sage 50 Smartposting not starting” issue. Here’s how:

1. Press Windows key + R to open the Run dialog.
2. Type services.msc and press Enter to open the Services window.
3. Look for Sage 50 Smartposting or Peachtree Smartposting in the list of services.
4. Right-click ?️ on the service and select Restart. If it’s stopped, click on Start.