How to Fix “Backup Not Responding” Issue in Sage 50

Last updated: November 16th, 2022

Are you trying to create a backup in Sage 50, but getting a display error that says “Backup not responding”? This issue often crops up if the SAJ folder where the backup is being created is too large.

Read This: “Unable to Determine Security Privileges” Error in Sage 50

What’s mean Sage 50 Backup Not Responding?

It’s frustrating when you find yourself unable to log into Sage 50. It can result in the loss of resources and waste of time if nothing is done. If you encounter an error like “Sage not started,” it will hinder your ability to access the software, or possibly cause the software to crash.

How Can you Identify Whether The Data is Corrupt or Not?

Your data may be corrupt if your system responds with any such behavior.

  • Software or application closes forcefully. 
  • Observe unexpected behavior in any application or software. 
  • Shows any incorrect or irrelevant information. 
  • Unresponsive message for Sage 50 in Windows Task Manager,
  • ‘Not Responding’ message appears on the screen while launching Sage 50, and
  • Unresponsive status of the software when trying to create a data backup from a network drive, etc.

What Causes Sage 50 Not Responding getting an Error

When you find yourself unable to access Sage 50, it’s frustrating and disappointing. A good way to keep your software running smoothly is to know the specific issue that’s occurring and then get it fixed right away. Finding out why Sage 50 is unresponsive can be useful for troubleshooting purposes.

  • If you’re still using Windows XP, Sage 50 might stop interacting with it. The compatibility mode is well known for disabling software that interacts with important Windows functions, such as Sage 50.
  • Your computer system has reached its limit of RAM to launch Sage 50.
  • At times when the program runs locally on a slow network or server, it doesn’t respond properly and stops working.
  • If you’re trying to create a backup while you’re running the program, it can cause problems.
  • Windows categorizes a program with the message “Not Responding”.

Possible Reason Behind the Error “Backup Not Responding” Issue in Sage 50

It is very important that you first understand the basic reason behind the error. Once you get to know about the correct reason, you can easily apply the right resolution method. 

  1. Too large SAJ Folder due to the availability of any backup file, you may face backup error in your Sage Accounting Software. 
  2. There can be storage inflation on large scale in SAJ Folder due to storage of various older backfiles. This can also result in the same error. 

If you are looking for the solution to the problem, we can help you easily solve the issue. “Unable To Open Company File” Error message in Sage 50 Follow our below-mentioned resolution steps and quickly solve your issue:

Read This: Sage 50 Automatic Backup Not Working

  1. Close Sage 50.
  2. Open Windows Explorer and browse to the location of your data file.
  3. Locate the ‘.SAJ’ folder and double-click to open its content.
  4. If there are backups (.cab files), move them to another location outside of the .SAJ folder.
  5. Now check inside the simply and MySQL folders to see if there are any backups.
  6. Now try to back up the company file again.
  7. Also, Fix Sage 50 “Unable To Open Company File” Error

How to Fix This Backup Not Responding” Issue in Sage 50?

Once you determine the cause of the error, your next step is to take action. These solutions will help you with that.

Solution 1: If restoring the company data file doesn’t work and it stops responding, try removing the Sage 50 backup by following these steps:

  • To locate the company directories within Sage, click on either “Files” or “Company profiles” located at the top right corner of the home screen.
  • Open the company menu
  • To learn how to add or remove your company, click on the “Maintains and Company Information” tab. Once you’re on the “Directory and Location” tab, find the line that says “Location”.

Note: The directory line will update the location of the Open Company

  • Click on the File, then open the “Company” menu

Note: Any company that is located in the data path will be listed

  • From the Sage window, click on the “Open an Existing Company” option.
  • Now, you’re going to have to close the company and then ensure that all employees are out of Sage 50.
  • Clean up the company folder by deleting some files such as alarm.dat, alert.dat, and many more like them.This is a sentence rewriter.
  • Close the Sage 50 window and then reopen it to see if you can restore a previous version of your file, or not.

Solution 2: Disabling the Compatibility mode with Windows XP

  • Go to your desktop and right-click the Sage 50 icon.
  • Go to Properties from the menu.
  • Choose the Compatibility tab from the window.
  • Now, deselect “Run this Program in compatibility mode for”

Solution 3: Running Sage 50 with Administrator Rights

  • Right-click the Sage 50 icon on your desktop and open it.
  • Go to Properties from the menu.
  • Click the Compatibility tab on the window.
  • Now, deselect “Run as Admin.”
  • Use the third method if the “Not Responding” error doesn’t go away.

If the above 2 methods weren’t of any help or if you are still experiencing the Sage 50 not responding error, then follow the alternate method provided.

Solution 3: Rebooting the computer system. (In case the .SAI is stored on the local drive and/or other users are using it too)

  • If you encounter an issue with the Network, save a file directly to your local computer by copying and pasting it. Then, create a backup of the document by saving the file to your computer’s hard drive.
  • If the copying process is extremely slow, make sure that the file size reported by your server matches the actual size of the file on your local machine. The problem may lie with the network or servers.
  • Once you have made everyone log out of their systems, reboot the server.
  • If the issue is related to the network, try a reboot of the router.

Solution 4: Starting the Connection Manager services again

  • Click the Windows button on your keyboard.
  • Type MSC in the search bar on the start menu.
  • This window will appear on the screen.
  • Right-click on the Name column and select “Copy/paste path.”
  • Choose Restart from the dialogue box.

To fix the issue with restore backups not working properly, the user needs to delete all unwanted companies from their company list. To do this, first you need to go to your settings under the “Log out and sign up” tab. Then click on “Delete Company” and boom! You’re all set.

  • Go to the Company menu
  • Choose the “Maintain, Company Data and note the directory
  • Then, close the Sage 50 and open “My Computer”
  • Hit the right-click on the company file identified
  • Choose the “Delete” option
  • Once you deleted all unwanted files then again try to restore the backup file.

This should solve your issue. In case the error still persists, call our sage tech support toll-free number to get in touch with our Sage expert technicians and get an instant resolution of the problem for an error-free computing experience. Call us now!

Frequently Asked Questions

  1. How do I fix Sage 50 not responding?

    1. Click Start, Run, type services.msc and then click OK.
    2. Select Actian PSQL Workgroup Engine.
    3. If the Status column reads Started, right-click Actian PSQL Workgroup Engine, and make sure it’s restarted.
    4. If the status column is blank, right-click Actian PSQL Workgroup, and then click Start.
    5. Verify Sage 50 now opens

  2. Why does Sage 50 keep freezing?

    Reasons for Sage 50 Freezes When Creating a Backup Due to corrupted, incorrect, or corrupt files in the computer system data folder. This might be due to damaged, incorrect, or damaged directories in their corporate data folder.

  3. How do I backup my Sage 50 Account?

    To Create A Sage 50 Backup:
    1. Log into the company you wish to backup. • If on Sage 50 Premium or Quantum be in single-user mode under sysadmin.
    2. Click on File then Backup.
    3. In the ‘Sage 50 Accounting – Backup’ window, enter the file name.
    4. Select the folder where you want to save the backup.
    5. Click OK to start the backup. Protection Status


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