How to fix the sage 50 payroll update error?

Last updated: March 8th, 2024

Sage 50 Payroll Tax Not Calculating Error: Causes and Solutions

Sage 50 is a popular accounting software used by many businesses to manage their finances and banking. However, users may encounter various issues while using the software, and one such issue is the "Not Calculating Payroll Tax" error. This error can be frustrating and hinder your ability to process payroll efficiently. In this article, we'll explore the causes of this error and provide step-by-step solutions to resolve it.

What Happens When the "Not Calculating Payroll Tax" Error Occurs?

When you encounter the "Not Calculating Payroll Tax" error in Sage 50, you may see the following message:

"There is a problem upgrading the database. Please contact the technical support."

After this message appears, if you try to proceed with the login by clicking "OK," the software may close down or crash. This issue persists every time you attempt to log in after the error occurs.


Causes of the "Not Calculating Payroll Tax" Error

Several factors can contribute to the "Not Calculating Payroll Tax" error in Sage 50. Some of the common causes include:

  1. Incorrect or Changed Password: If you enter the wrong password for the database or if the password has been changed and you don't remember it, this error may occur.

  2. Failed Upgrade Session: A previous failed upgrade session can lead to this error occurring again.

  3. Data Corruption: Data corruption within the Sage 50 database can also cause this issue.

  4. Using an Old Shortcut: If you try to open Sage 50 using an old shortcut pinned to the taskbar after updating the software, it may result in this error.

  5. Compatibility Issues with Windows: Using the latest versions of Windows, such as Windows 10, without setting Sage 50 to run as an administrator can lead to this problem.

  6. Version Conflict on a Network: If you attempt to upgrade Sage 50 on a network while someone else is logged in using an older version, the clash between software versions can cause this error.

Solutions to Fix the "Not Calculating Payroll Tax" Error

Before proceeding with the following solutions, try logging into Sage 50 using the payroll.exe file. If that doesn't work, follow these steps to resolve the issue:

  1. Optimize the Data Version: Optimize the data version to 22.04 and then use the software.

  2. Run Sage 50 as Administrator: Right-click on the Sage 50 icon and select "Run as administrator" to grant the necessary permissions.

  3. Repair the Database: Clear the locks and then repair the Sage 50 database to fix any corrupted data.

  4. Rename the payroll.mbd File: Locate the payroll.mbd file in the Sage 50 installation directory and rename it to payroll_old.mbd. This will prompt Sage 50 to create a new payroll.mbd file.

If none of the above solutions work, you can contact Sage 50 support for further assistance.


Q: What should I do if I forget my Sage 50 password?
A: If you forget your Sage 50 password, you can reset it by following these steps:

  1. Open Sage 50 and click on "Help" in the menu bar.
  2. Select "About Sage 50" and then click on "Change Password."
  3. Enter your new password and confirm it.
  4. Click "OK" to save the changes.

Q: How can I prevent data corruption in Sage 50?
A: To minimize the risk of data corruption in Sage 50, follow these best practices:

  • Regularly backup your Sage 50 data to a secure location.
  • Avoid abruptly closing Sage 50 or shutting down your computer while the software is running.
  • Ensure that your computer meets the system requirements for running Sage 50.
  • Keep your Sage 50 software up to date with the latest patches and updates.

Q: What should I do if I encounter a version conflict while upgrading Sage 50 on a network?
A: If you face a version conflict while upgrading Sage 50 on a network, follow these steps:

  1. Ensure that all users have logged out of Sage 50 on the network.
  2. Upgrade Sage 50 on the server or the main computer where the company file is stored.
  3. After the upgrade is complete, other users can log in to Sage 50 using the updated version.

By understanding the causes and solutions for the "Not Calculating Payroll Tax" error in Sage 50, you can quickly troubleshoot and resolve the issue, ensuring smooth payroll processing for your business. Protection Status


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