Last updated: March 8th, 2024

How to Fix "Failed to Create the License Service" Error in Sage 50

Sage 50 is a popular business accounting software used by many companies. However, like any other software, it can encounter issues and display error messages. One such error is "Failed to create the license service. Please try again later".

This error typically occurs when trying to open a Sage 50 Accounts subscription. It can be frustrating as it prevents you from accessing your accounting data and performing important business tasks.

Causes of the "Failed to Create the License Service" Error

There can be several reasons why this error occurs:

1. Insufficient user permissions: If you don't have administrator rights on your computer, Sage 50 may not be able to create the necessary license service.

2. Regional settings mismatch: Sage 50 expects your computer's regional settings to be set to United Kingdom. If it's set to a different region, it can cause this error.

3. Corrupted license information: If the license information stored on your computer gets corrupted, Sage 50 will fail to validate the license and display this error.

Steps to Resolve the Error

Follow these steps in order to resolve the "Failed to Create the License Service" error in Sage 50:

Step 1: Run Sage 50 as Administrator

1. Right-click on the Sage 50 icon on your desktop.
2. Select Run as Administrator.
3. If Sage 50 opens without any error, you need to set the shortcut to always run as administrator:
   • Right-click on the Sage 50 shortcut and select Properties.
   • Go to the Compatibility tab.
   • Check the box that says Run this program as an administrator.
   • Click OK.
4. If the error persists, move to the next step.

Step 2: Change Your Regional Settings to United Kingdom

1. Press Windows Key + R to open the Run dialog.
2. Type intl.cpl and press Enter.
3. In the Region window, go to the Formats tab.
4. Change the Format to English (United Kingdom).
5. Click OK.
6. Now go to the Location tab.
7. Set Home location to United Kingdom.
8. Click OK and restart your computer.

Step 3: Reset Your License Information

1. Close Sage 50 if it's open.
2. Go to C:\Program Data\Sage\SDK License folder.
3. Rename the SDK License folder to SDK License OLD.
4. Now go to C:\Program Data\Sage\Accounts folder.
5. Delete the sage.usr file.
6. Open Sage 50 and re-enter your license information.

FAQs

Q: What should I do if none of the steps resolve the error?

If you have followed all the steps and the error persists, it's best to contact Sage 50 support for further assistance. They will be able to provide specific guidance based on your setup.

Q: Will I lose my accounting data if I rename the SDK License folder or delete the sage.usr file?

No, renaming the SDK License folder or deleting the sage.usr file will not affect your accounting data. These steps only reset your license information.

Q: Can I set my regional settings back to my country after fixing the error?

It's recommended to keep the regional settings to United Kingdom to prevent the error from reoccurring. Sage 50 is designed to work best with UK regional settings.

Q: How can I prevent this error from happening again?

Always run Sage 50 as administrator and ensure your regional settings are set to United Kingdom. Also, make sure your Sage 50 is always up-to-date with the latest updates and patches.

By following these steps, you should be able to resolve the "Failed to Create the License Service" error in Sage 50 and get back to managing your business finances.