Troubleshoot “Check Data Not Responding” Issue in Sage 50

Last updated: March 8th, 2024

Sage 50 Check Data Not Responding Issue: Causes and Solutions

Troubleshoot Check Data Not Responding Issue in Sage 50

Are you experiencing issues while trying to run the Check Data option on your Sage 50 software? Does the software frequently hang or crash, displaying an error message that says "Check data not responding"? This problem can be frustrating, but don't worry, we've got you covered. In this article, we'll explore the causes behind this issue and provide step-by-step solutions to help you manually fix the problem.

Understanding the Check Data Feature in Sage 50

Before we dive into the causes and solutions, let's briefly discuss what the Check Data feature does in Sage 50. Check Data is a built-in tool that scans your company file for any discrepancies, such as data corruption or inconsistencies in transactions. Running this feature regularly helps maintain the integrity of your financial data and ensures smooth operation of the software.

Causes Behind Sage Check Data Not Responding

There can be several reasons why the Check Data feature is not responding or causing your Sage 50 software to hang or crash. Some of the most common causes include:

  1. Corrupted company file: A damaged or corrupted company file is one of the primary reasons for Check Data not responding. This can happen due to improper shutdown of the software, hardware issues, or virus infections.

  2. Network issues: If you're using Sage 50 in a multi-user environment, network problems can lead to Check Data not responding. This can occur when there are multiple network cards on the server, causing confusion for the Connection Manager.

  3. Outdated or conflicting software: Running outdated versions of Sage 50 or having conflicting software installed on your system can also cause issues with the Check Data feature.

  4. Insufficient system resources: If your computer doesn't meet the minimum system requirements for running Sage 50, or if there are too many applications running in the background, it can lead to Check Data not responding.

Solutions to Fix Sage Check Data Not Responding Issue

Now that we've identified the potential causes, let's explore the solutions to resolve the issue.

Solution 1: Run Check Data in Demo Data

  1. Open Sage 50 and click on File > Open.
  2. Click on Open Demo Data, enter "Manager" in the Login box, and click OK.
  3. Go to File > Maintenance > Check Data.

If the issue persists even in Demo Data, proceed to the next step.

  1. Browse to the following location: C:\ProgramData\Sage\Accounts\20xx\Company.000\Reports
  2. Select the files named COMMENTS.RPT, ERRORS.RPT, and WARNINGS.RPT.
  3. Right-click on the selected files and choose Delete.

Solution 2: Adjust Network Adapter Settings

  1. Open the Control Panel and go to Device Manager.
  2. Double-click on Network Adapter to expand the list.
  3. Right-click on your network adapter and select Properties.
  4. Navigate to the Power Management tab.
  5. Uncheck the option that says "Allow the computer to turn off this device to save power."
  6. Click OK to save the changes.

Repeat these steps on all the systems in your network if you're using Sage 50 in a multi-user environment.

Solution 3: Update Sage 50 and Resolve Software Conflicts

  1. Ensure that you have the latest version of Sage 50 installed. If not, update the software to the most recent release.
  2. Check for any conflicting software, such as antivirus or firewall programs, that might be interfering with Sage 50. Temporarily disable them and see if the issue persists.

Solution 4: Optimize System Resources

  1. Close any unnecessary applications running in the background to free up system resources.
  2. Verify that your computer meets the minimum system requirements for running Sage 50. If needed, upgrade your hardware components, such as RAM or processor, to improve performance.

Frequently Asked Questions (FAQs)

Q: How often should I run the Check Data feature in Sage 50?
A: It's recommended to run Check Data at least once a week to ensure the integrity of your financial data. However, if you encounter any issues or suspect data corruption, run it immediately.

Q: Can I run Check Data remotely?
A: Yes, you can run Check Data remotely if you have the necessary access rights and permissions. However, ensure that you have a stable network connection to avoid any disruptions during the process.

Q: What should I do if none of the above solutions work?
A: If you've tried all the solutions mentioned above and still face the Check Data not responding issue, it's advisable to contact Sage Support or a certified Sage 50 consultant for further assistance. They can provide personalized guidance based on your specific situation.


Dealing with the Sage Check Data not responding issue can be frustrating, but by understanding the causes and following the solutions outlined in this article, you can resolve the problem and get back to managing your finances smoothly. Remember to run Check Data regularly, keep your software updated, and maintain a healthy system environment to prevent such issues from occurring in the future. Protection Status


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