Sage Decline Error Code 00005

Last updated: March 7th, 2024

Sage Decline Error Code 00005: Understanding and Resolving Payment Declines

Have you ever been in a situation where you authorize someone to use your credit card and the transaction comes back declined? It's frustrating, but it happens to almost everyone at some point. Imagine finding an item you desperately want, only to have the payment declined. This can be especially frustrating when using accounting software like Sage 50, where an error code like Sage 50 Error Code 00005 indicates that a credit card transaction has been rejected by the bank.

What is Sage Decline Error Code 00005?

Sage Decline Error Code 00005, also known as a bank decline error or generic bank/decline error, occurs when a payment made through Sage software using a credit card is not accepted by the bank. This leaves the transaction process incomplete.

Some common decline codes include:

  • Decline code 000003
  • Decline code 000004
  • Decline code 000006
  • Decline code 000007
  • Decline code 000014
  • Decline code 000015
  • Decline code 313
  • Decline code 20005
  • Decline code 0000CV
  • Decline code 0000R1
  • Decline: AVS Failure
  • Decline code 0000N7
  • Chase Paymentech Decline codes
  • Bankcard Gateway Decline Codes

Related Article: How to fix Explorer.exe Error in Sage 50?

Causes of Sage 50 Decline Code 000005

There are several reasons why a credit card transaction may be declined, resulting in Sage 50 Decline Code 000005:

  1. Invalid card information: This can include an invalid card number, expiration date, or CVV code.
  2. Insufficient funds: If the credit card does not have enough available credit to cover the transaction amount.
  3. Bank policies: Some banks have specific strategies or rules that may prevent certain transactions from being approved.
  4. Corrupted system files: A corrupted file can prevent the system window from opening properly.
  5. Incomplete software installation: An incomplete installation of any file or software can lead to technical and security issues.
  6. Improper system shutdown: Shutting down the computer improperly can cause various issues, including payment declines.
  7. Malware or virus infections: A system recovering from a virus or malware attack may experience problems with transactions.

Resolving Sage Decline Code 000005: Payment Error

There are two main approaches to resolving Sage Decline Code 000005: using the Sage Repair Utility Tool Kit or following an advanced computer user solution.

Solution 1: Repair Utility Tool Kit for Sage

  1. Click on the Start button, then click on Programs.
  2. From the Programs grid, click on System Tools, then click Submit a system repair.
  3. If prompted with a message about restoring your system to a previous time, select your desired time and click Continue.
  4. Fill in the required information and click Next.
  5. On the verification page, click Next.
  6. The restoration process will begin. Once complete, reboot your system.
  7. Download and run the Sage Utility Toolkit to scan your files. When the progress bar indicates the scan is finished, click the Finish tab.
  8. Scan for any possible viruses and reboot the system after this process.
  9. Connect to the bank account and comply with any requirements.

Also Read: How to Restore Sage 50 Company File Backups?

Solution 2: Advanced Computer User Solution

  1. Log on as the administrator.
  2. Click on the Start button, then click on All Programs > Accessories > System Tools.
  3. Click on Submit "System Restore".
  4. On the pop-up screen, follow the directions to restore your system to a previous time.
  5. Enter the desired restoration time and click Next.
  6. On the confirmation page, click Next.
  7. The restoration process will begin.
  8. Once complete, restart your system.


Sage 50 Decline Error Code 00005 can be a frustrating experience, but understanding the causes and following the appropriate troubleshooting steps can help resolve the issue. By using the Sage Repair Utility Tool Kit or following the advanced computer user solution, you can successfully complete your credit card transactions and continue managing your finances with Sage 50.

Frequently Asked Questions

  1. Is the Error Code 00005 also known as the Generic Bank/Decline Error?
    Yes, Sage Error Code 00005 is commonly referred to as the Generic Bank/Decline Error. It indicates that a transaction has failed to complete due to the bank blocking the intended user for various possible reasons.

  2. Can improper system shutdown cause this error?
    Yes, the Sage Error Code 00005 can occur due to various reasons, including an improper system shutdown. To prevent this issue, it is crucial to ensure that you shut down your computer correctly. Protection Status


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