Windows 10 Update Sage 50 2021 Freezing Not Responding

Last updated: March 7th, 2024

Sage 50 2021 Freezing and Not Responding After Windows 10 Update

Sage 50 is a popular accounting software used by many businesses to manage their finances. However, users may encounter issues like freezing or not responding, especially after a Windows 10 update. This can be frustrating and hinder productivity. In this article, we'll discuss the causes of this issue and provide step-by-step solutions to fix it.

Common Error Messages

When Sage 50 freezes or stops responding after a Windows 10 update, you might see the following error messages on your screen:

  1. Sage 50 Accounting Has Stopped Working After Windows 10 Update
  2. Sage 50 Not Responding
  3. Sage 50 Slow Performance on Windows 10
  4. Sage 50 Crashes On Startup
  5. Sage 50 Not Opening
  6. Sage Not Working After Windows Update
  7. Simply Accounting Not Responding

Signs of Sage 50 Freezing or Not Responding

Here are some signs that indicate your Sage 50 is freezing or not responding after a Windows 10 update:

  1. The loading process becomes slower, especially if there are a large number of items on the list. It might take several hours to display the list on the screen.
  2. Open or minimized reports running in Single User Mode get refreshed or re-run automatically for each new entry made.
  3. Windows 10 may automatically update when you change the screen saver, power-saving options, or other settings.
  4. Continuous backup from your backup software can cause issues like Sage 50 freezing or not responding after a Windows 10 update.

Causes of Sage 50 Freezing or Not Responding

There can be several reasons why Sage 50 freezes or stops responding after a Windows 10 update:

  1. Compatibility issues between the Windows 10 update and Sage 50.
  2. Running Sage 50 with a multi-user program where some users have clicked 'Automatically Refresh Lists' or 'Automatically Refresh Record Balances' in the Settings tab of Setup User Preferences.
  3. Windows updating in the background while you're working on Sage 50.
  4. Corrupt or damaged installation of the new update.

How to Fix Sage 50 Freezing or Not Responding

Here's a step-by-step guide to resolve the issue of Sage 50 freezing or not responding after a Windows 10 update:

Solution 1: Run Sage 50 in Compatibility Mode

  1. Right-click on the Sage 50 icon and click on the Properties option.
  2. Go to the Compatibility tab.
  3. Select the Windows 8 option from the compatibility mode menu.
  4. Save the settings and close the Properties window.

After completing these steps, try running Sage 50 again. It should work normally.

Solution 2: Update Sage 50

Since Windows updates itself automatically, it may cause compatibility issues with your current version of Sage 50. To resolve this, consider updating Sage 50 to the latest version. You can download the updated version online or purchase a CD and install it.

Solution 3: Run Outlook as Administrator

If you face problems while emailing bills, invoices, or certain reports from Sage 50 using Outlook, it might be because Sage 50 is set to run as an administrator. To fix this, you need to give administrator rights to Outlook as well.

Solution 4: Use an Older Version of Sage 50

If you've installed the latest version of Sage 50 on Windows 10 but still face issues, consider using an older, more stable version of the software. You can also try switching from Windows 10 to Windows 7 or 8 for better compatibility.

Solution 5: Troubleshoot Compatibility

  1. Right-click on the Sage 50 icon and select Troubleshoot Compatibility.
  2. Choose the Manual Mode option and select the first option that appears.
  3. Click on Test Program and then Next.

This process might resolve the issue, allowing you to start Sage 50 normally.


The issue of Sage 50 freezing or not responding after a Windows 10 update can be frustrating, but it's not uncommon. By following the solutions provided in this article, you should be able to resolve the problem and get back to using Sage 50 smoothly. If the issue persists, consider contacting Sage's technical support for further assistance.

Frequently Asked Questions

  1. How can I recover Sage 50 when it's not responding?

    1. Right-click on the Sage 50 icon and select Properties.
    2. Go to the Target line and copy it.
    3. Press Windows + R keys to open the Run window.
    4. Paste the Target line you copied earlier.
    5. Add 'old' at the end of the line.
    6. This will forcefully open the flash screen.
  2. How can I check if my Sage 50 is up-to-date and prevent future problems?

    1. In Sage 50, choose the Services option.
    2. Download the latest software updates when necessary.
    3. If an update is available, click on the Download link.
    4. The install file will be downloaded to your default download folder.
    5. Double-click on the downloaded file to start the installation process.
    6. Follow the instructions to complete the installation.
    7. Run the software as an administrator when the installation is done.
    8. Check for any remaining issues.

By keeping your Sage 50 software up-to-date and running it in compatibility mode when necessary, you can minimize the chances of encountering freezing or not responding issues in the future. Protection Status


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