Create Portable QuickBooks Company File

Are you technician support?  We are using Quickbooks Enterprise version 16….and we have a problem to create Portable Company File through remote access…got an error message saying: You may not have sufficient permissions to create portable company file.are you technician support?  We are using Quickbooks Enterprise version 16….and we have a problem to create Portable Company File through remote access…got an error message saying: You may not have sufficient permissions to create portable company file.