Query: I have an issue, QuickBooks cannot send invoices via email. My message says that password is incorrect, and is not….Using QuickBooks Premier. So how to email invoices from QuickBooks desktop?

Answer: Sometimes QuickBooks not sending emails and the causes can be due to this are:

In QuickBooks, the user can face problems while sending invoices to customers through email. The most common problem is that the program won’t email your invoices. Find out how to fix these issues in this article.

To resolve the problem that QuickBooks won’t send email invoices, you need to know about some possible reasons for the issue and resolve them.

Causes Behind: Know Why QuickBooks Shuts Down When Emailing Invoices:

You can check various suggested resolutions if during the report or while emailing a transaction in QuickBooks Desktop, the user’s QuickBooks not sending emails & shuts down. It may be due to the following.

  • Due to Improper email setting.
  • Corrupted MAPI32.dll file
  • As administrator QuickBooks running
  • Corrupted QuickBooks installation
  • Corrupted Outlook installation
  • It could be possible that outlook opens in the background at the time of sending the email via software.

QuickBooks Email Invoices Error Symptoms

Search for an error message when your QuickBooks isn’t sending or receiving emails.

  • Your computer will automatically shut down
  • QuickBooks will not start.
  • Your screen is frozen and won’t work
  • QuickBooks freezes and doesn’t respond. It is likely a software bug you need to update.

There are a Few Potential Reasons That’s Why QuickBooks Email Not Working:

  • The email preferences are set incorrectly.
  • Damaged installation of QuickBooks.
  • The domain admin has been blocked.
  • Settings for Account Protection from your email provider.

1st of all, we want to make sure that your QuickBooks Desktop program is in its latest release. QuickBooks regularly offers maintenance releases and product (software) updates to resolve email issues, add functionality and improvements, and update compliance information.

2nd, Please review the settings in your web mail preferences:

  • In the top menu bar, press Edit.
  • Choose your interests.
  • On the left panel, press Submit Forms.
  • In the My Preferences tab, pick an email address that you are using.
    Click the Edit button.
  • Pick the SSL box, or select Normal.
  • In the Server Name area, make sure the server name matches the settings of your email provider.

When the user goes to email an invoice to a client/customer, it gives them the crash or error and looks like QuickBooks cannot send invoices via email. The user can hit on OK and it triggers QuickBooks Email Invoice Problem with the error code. In this article, we will discuss the causes and its resolution of the error.

The user always has the option of call our Fastfix247 QuickBooks Premier help experts to get to know more about how to fix when QuickBooks unable to send email.

User Query: Every month I make my monthly invoices in my QuickBooks desktop and follow these steps File – Send Forms – Select Invoices – Hit Send Now. That’s It. But now my QuickBooks won’t email invoices, what’s wrong. Why AOL email unable to send all my stuck invoices.

Answer: In case your QuickBooks won’t send email and you want it to send your invoices successfully from QuickBooks via AOL, you’ll need to upgrade QuickBooks Desktop to the most recent version. This help to make QuickBooks email invoices setup easily. You can use QuickBooks by following the steps below.

update quickbooks desktop
  • Go to the page that says “Update to the Latest Release.”
  • Confirm your product is chosen. If not, pick your QuickBooks product by clicking the Change connection.
  • To download the update file, click the Update button.
  • To learn how to configure QuickBooks to automatically download and install the new updates, go to Setup Automatic Updates.

Then, in QuickBooks Desktop, it is important to set up your AOL email properly or you can contact your QuickBooks technician.

How to Fix QuickBooks Email Invoice Problem?

The first resolution steps may fix when QuickBooks shuts down and unable to emailing invoices or may require trying all on them.

Resolution 1: Make sure that QuickBooks is Not Processing as Administrator

  • Right tick on the QuickBooks icon, choose the Properties
  • Choose the Compatibility Tab
  • Un-select Administrator Run program
  • Choose ok and restart the software and check the error.

Resolution 2: Make sure that their email preference is set properly in QuickBooks

Note: If the user uses Microsoft Outlook on the Microsoft Server, the user needs to open Outlook email and sign in.

  • Select Edit > Preferences > Send Forms.
  • Tick on My Preferences icon and select the Send e-mail using and click on Ok.
  • Set preference properly, to snap it:
  • Select Edit > Preferences > Send Forms.
  • Tick on the My Preferences and choose the QuickBooks E-mail, and tick on Ok.
  • Select the Edit > Preferences.
  • Choose the Outlook, tick on ok.
  • Shut down the software and other applications.
  • Restart the computer and QuickBooks Software.
  • Email the transaction or report.

Resolution 3: Make sure that their email preference is set properly in Internet Explorer

  • Shut-down QuickBooks and go into the Internet Explorer.
  • Choose the Tools > Internet Options.
  • Tick on the Programs tab
  • Ensure the select the correct email program.
  • Shut-down the Internet Explorer.
  • Go into the QuickBooks.
  • Email transaction or report

Resolution 4: Repair and Test their MAPI32.dll

All these solution steps are completely technical and need to perform by the technical team.

  • Restart PC to shut and reopen Windows.
  • A Microsoft Word blank document needs to open on the PC.
  • Choose File > Send > Email (PDF Attachment format)
  • If the issue arises during the attachment of document, they can contact our QuickBooks support.

MAPI32.dll Repairing:

  • Shut all open programs.
  • Tick Windows Start then chooses Computer.
  • Here a link will be visible C:\Windows\System32.
  • Double tick Fixmapi.exe and pursue any onscreen commands.
  • Finishes running Fixmapi.exe, restart the PC.

Read This: Unable Email Invoices from QuickBooks

MAPI32.dll Renaming:

  • Execute this if repairing MAPI32.dll does not resolve the issue.
  • Shut all open programs.
  • Here a link will be visible to C:\Program Files (x86)\Common Files\System\MSMAPI\1033.
  • Right-tick on MAPI32.dll, MAPI32.dll.OLD needs to rename.
  • Restart the PC.
  • Process Fixmapi.exe once more.
  • Finishes Fixmapi.exe, restart the PC.

Resolution 5: QuickBooks Reinstalling

  • The user can reinstall the software to remove the error.

Resolution 6: Repair Outlook

Choose their version of Microsoft Outlook below for to repair.

  • Microsoft Outlook 2007
  • Microsoft Outlook 2010

If the user wants to know more about their issue or queries, they can call on our Fastfix247 team Our QuickBooks professional team of experts is available round the clock.

Few More Reads:

Few more questions related to QuickBooks email invoice issues, problems & solutions.

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2 Comments

  • Avatar for Michael G. Smith Michael G. Smith

    As of June 1, 2022 if you are using a Gmail account to send from you will have to turn on 2 Step verification on that account and create an app password for Quickbooks. Keep this 16 letter password as you will need it every time you restart Quickbooks.

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