unable open quickbooks company file

Easy steps to fix ‘unable to open QuickBooks company file’

Unable open QuickBooks company file, despite of being one of the top financial software, is as susceptible to errors and problems as any other powerful software. Considering the inter-dependency of users over the software, these errors need to be resolved as quickly as possible.

not open quickbooks file

One of the most common issue faced by many user is the inaccessibility of company file which is refusing to open or QuickBooks stopped working when on startup. We’re here to assist you if you’re experiencing difficulties & QuickBooks won’t open company file. There may be no error notice or cautions about the problem. But don’t be concerned. Here are a few solutions to frequent problems.

Are you struggling to open your QuickBooks company file? You’re not alone! Many users face this issue, but don’t worry, we’re here to help. In this article, we’ll discuss the most common reasons why your file may not be opening and provide step-by-step resolutions to fix the problem.

Common Reasons for Company File Inaccessibility

There are several reasons why your QuickBooks company file may not be opening. Some of the most common causes include:

  • Incorrect version of the software being used to open the file
  • Wrong ways of opening the company file
  • Issues with Windows files and reports within the software
  • Folder permissions not set properly, resulting in restrictions
  • The company file is compressed or encrypted
  • Damage to the file name and extension
  • Another user has already opened the file
  • Data corruption

Error Codes

These errors are often accompanied by specific error codes, such as:

  • -6000 series (e.g., 6189, 6190, 6073)
  • Unrecoverable errors
  • C=XXX errors
  • Error 3371 (Could Not Initialize License Properties)
  • HX0X errors


Don’t worry, there are several manual resolutions you can try without needing technical support (although their guidance is always recommended). Before attempting these resolutions, make sure to keep the following in mind:

  • Ensure the software is updated to the latest version and edition, including update patches released by Intuit.
  • Check whether the issue is with the company file or the software itself, as the resolutions differ.
  • Verify that the installation file of the software is not corrupted.

Here are five resolutions recommended by Intuit to resolve the company file inaccessibility issue:

  1. Open the file from within the software:
    • Open the QuickBooks software and select ‘File’ > ‘Open or Restore Company’.
    • Choose the appropriate option based on your error and the type of file you’re trying to open.
    • Browse to locate the file and select it.
    • Click ‘Open’ (if the file has a .QBX, .QBM, or .QBB extension, you’ll be prompted to save the file).
  2. Restrict the software to automatically open QuickBooks:
    • If the above resolution doesn’t work, select your preferred company file from the ‘No Company Open’ window.
    • Press the ALT key and select ‘Open’ from the top menu bar.
    • In the Edit tab, select ‘Preference’ and deselect ‘Save the Desktop.’
    • Click ‘OK’ to finish.
  3. Rename the .TLG or .ND files:
    • Open the folder containing the company file.
    • Right-click the transaction log file and rename it to {company file name} OLD.qbw.TLG (with the same name as the company file and a .tlg file extension).
    • Open the company file; QuickBooks will create a new .TLG and .ND files.
  4. Recheck the properties and file extension of the company file:
    • Open the folder containing the company file.
    • Right-click the file and select ‘Properties’.
    • Ensure the ‘Type of File’ is ‘QuickBooks Company file’, and the ‘File size’ is at least 7 MB.
    • Uncheck both ‘Compress’ and ‘Encrypt’ attributes in the Advanced options.
    • Click ‘OK’ to finish.

If none of these steps resolve the issue, consider reading our articles on how to fix a too-large QuickBooks file or how to restore deleted company files. You can also seek assistance from QuickBooks experts for further guidance.


We hope this guide helped you resolve the issue of an inaccessible QuickBooks company file. Remember, you can always reach out to our live chat support on fastfix247.com if you need further assistance.


  1. What are the reasons why my QuickBooks company file is inaccessible?

There could be several reasons why your QuickBooks company file is inaccessible, including incorrect password entry, damaged or corrupted files, unexpected software shutdown, system crashes, virus attacks, and more.

  1. How do I regain access to my QuickBooks company file?

You can try resetting your password, checking for file damage, running a virus scan, updating your software, or restoring a backup copy of your file. If none of these methods work, you may need to contact QuickBooks support for further assistance.

  1. Can I recover my QuickBooks company file if it’s been deleted?

It’s possible to recover a deleted QuickBooks company file if you have a backup copy. You can use the Backup Copy feature in QuickBooks to restore your file. If you don’t have a backup, you may need to contact QuickBooks support for assistance.

  1. How do I prevent my QuickBooks company file from becoming inaccessible in the future?

To prevent your QuickBooks company file from becoming inaccessible in the future, make sure to regularly back up your file, avoid using unauthorized software or tools, keep your software up to date, and avoid sudden power outages or system crashes.

  1. Can multiple people access the same QuickBooks company file simultaneously?

Yes, multiple people can access the same QuickBooks company file simultaneously, but they must have separate user accounts and passwords. You can also set up different levels of access for each user to control what features and data they can access.

  1. Is my data safe if my QuickBooks company file is inaccessible?

Your data is generally safe even if your QuickBooks company file becomes inaccessible. QuickBooks uses robust security measures to protect your data, including encryption and secure login protocols. However, it’s still important to address the issue as soon as possible to minimize downtime and prevent potential data loss.

  1. Can I convert my QuickBooks company file to a different format?

Yes, you can convert your QuickBooks company file to a different format, such as CSV or Excel, using built-in export features or third-party conversion tools. Keep in mind that converting your file may affect its functionality and compatibility with certain features or integrations.

  1. Can I transfer my QuickBooks company file to a new computer or location?

Yes, you can transfer your QuickBooks company file to a new computer or location by copying the file and installing QuickBooks on the new device. You may need to reactivate your license or adjust your settings to ensure proper functionality.

  1. Do I need to purchase additional software or hardware to access my QuickBooks company file?

You may need to purchase additional software or hardware to access your QuickBooks company file, depending on the nature of the issue. For example, if your file is damaged or corrupted, you may need to purchase data recovery software. If your computer lacks sufficient resources, you may need to upgrade your hardware.

  1. Can I get technical support for QuickBooks company file issues?

Yes, you can get technical support for QuickBooks company file issues through various channels, including phone, email, online chat, and community forums. You can also consult official documentation, tutorials, and knowledge base articles provided by QuickBooks.

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